Business Analyst

Location: Indianapolis, IN, 46204

Salary: Starts at $55,224, may be commensurate with education and/or experience.

Application deadline: August 30, 2026

About the role

The Indiana Office of Court Technology supports stakeholders and applications across the justice system. This position works closely with key stakeholders to understand business needs, build solutions to improve processes, and support existing applications. The goal is to streamline processes, bridge entities, and develop improvements using technology. As part of the team, you’ll work with users and systems that impact the judicial branch of Indiana. The team values its members and their varying backgrounds and experiences while striving to maintain a balance between work and personal life. Opportunities for growth and development are available.

Responsibilities

• Work with stakeholders to gather, analyze, and document their needs and requirements
• Train users, create and maintain supplemental materials
• Respond to questions and issues originated through the Help Desk
• Resolve problem situations in a professional manner and accurately communicate pertinent information to end users and management
• Develop an understanding of the criminal justice and judicial systems
• Provide support and maintenance for current software applications as well as future applications
• Analyze current processes and workflows, evaluate efficiencies, and make process improvement recommendations
• Perform activities through the software development life cycle
• Partner with software development to determine designs and system configurations; track process and deadlines; answer questions, provide feedback, and work through bug fixes

Requirements

• Integrity: Exercise discretion in handling confidential information and materials. Maintain personal and business affairs in a manner that ensures public confidence in the integrity, competence, impartiality, and independence of the judiciary, as well as avoid situations that could lead to conflict or the appearance of conflict.
• Professionalism: Interact with all persons in a respectful manner, maintain a business-like appearance, and promote harmony in the workplace. Interact with executive branch agencies, federal agencies, and judicial officers in a manner that promotes confidence and respect in the Office of Judicial Administration.
• Customer Service: Act as a liaison when interacting with management, staff, internal and external stakeholders to provide program-specific information, answer questions, and address issues and concerns. Successfully diffuse elevated conversations with an intent for resolution.
• Communication: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Communicate effectively in writing as appropriate for the needs of the audience.
• Critical Thinking: Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Organization: Manage assignments to ensure all tasks are completed within deadlines. Effectively manage time and prioritization of tasks and projects. Prepare and maintain complex and confidential records in an automated system to work on numerous tasks.
• Attention to Detail: Research, coordinate, and track work in a proficient manner to ensure accuracy.
• Problem Solving: Identify problems and review related information to develop and implement solutions. Use deductive reasoning skills to meet several complementary goals.
• Technology and Tool Usage: Learn and adapt to new technologies within the Microsoft Suite as well as Supreme Court systems.

Benefits

The State of Indiana offers a comprehensive benefits package for full-time employees, which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness program (offers a premium discount for the medical plan and gift cards)
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457B account (similar to 401k plan) with employer match
• Two (2) fully funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid new parent leave
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free parking for most positions
• Free LinkedIn Learning access
• Hybrid option for eligible employees/positions