Business Analyst

About the role

We are seeking a detail-oriented and proactive Business Analyst to manage and support our Electronic Billing Payment and Presentment (EBPP) application. This role is critical in ensuring smooth operations of our billing and payment processes, maintaining data integrity, and delivering exceptional service to internal and external stakeholders.

Responsibilities

• Serve as the primary point of contact for EBPP application management.
• Track, analyze, and resolve inquiries related to billing and payment processes.
• Identify issues and errors that may exist based on reporting and inquiries received.
• Act as liaison with Alacriti, our EBPP vendor, to address technical issues, enhancements, and service requests.
• Monitor system performance, generate reports, and provide insights to improve efficiency.
• Recommend and implement solutions to optimize EBPP functionality and user experience.
• Ensure adherence to regulatory requirements and maintain accurate documentation of processes and changes.

Requirements

• Bachelor’s degree in Business, Finance, Information Systems, or related field.
• 3+ years in business analysis or application support roles.
• Prior experience with electronic billing/payment systems preferred.
• Must have an Android or iOS device compatible with the free Microsoft Authenticator app.

Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and vendor management skills.
• Proficiency in reporting tools and Microsoft Office Suite.
• Familiarity with EBPP platforms (Alacriti experience is a plus).