Business Analyst

About the role

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

What we do: HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward‑thinking, entrepreneurial spirit has given us our strong reputation. As a third‑party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission. Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well‑being, we ensure they are equipped to provide exceptional service.

Why choose us? We’re a people‑first company and value giving back to our community. Ask us about our volunteer opportunities. Our space is a reflection of who we are—innovative, open and collaborative. We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks. Need to reenergize? When at our Westborough headquarters, take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms.

Responsibilities

• Correspondence configuration
• Workflow configuration
• Documenting policies
• Vendor implementation and testing
• Pricing queue inventory and maintenance
• Training new hires
• Provider match points
• Resolve issues and prevent claims from aging
• Submit and track tickets for system issues
• Request and test system scripts
• Assist with other tasks as needed

Requirements

• Associate degree
• Understanding of claim processing systems
• Open Office skills

Skills

• Document policies and procedures
• Correspondence configuration
• Workflow creation and maintenance
• Vendor implementation and testing
• Training new hires
• Provider match points
• Pricing queue inventory and maintenance to resolve issues and prevent claims from aging
• Submit and track tickets for system issues
• Request and test system scripts
• Assist with other tasks as needed

Benefits

• Medical, Dental and Vision and Prescription Drug Coverage
• Fitness Reimbursement Benefit