Business Analyst

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

About the Role

The Faculty of Arts and Sciences Registrar's Office (FAS RO) supports the students, faculty, staff, and alumni of Harvard College, the Graduate School of Arts and Sciences, and the John A. Paulson School of Engineering and Applied Sciences. The Business Analyst reports to the Associate Registrar for Enrollment Services. This position will work closely with FAS & University constituents (students, faculty, staff, alumni, & leadership) to apply business process solutions and improve registrarial systems to simplify procedures and improve service to meet the needs of FAS constituents.

Responsibilities

• Use deep knowledge of Registrar business processes and student information systems, analytical and organizational skills, problem solving skills, and outreach with constituents to develop better administrative processes to support students, faculty, and administrators.
• Perform user needs analysis, identify gaps, evaluate new functionality within the SIS (Campus Solutions), through implementation and support.
• Utilize PeopleSoft to create dashboards and Workcenters to provide users with self-service access to data, information, and analysis.
• Provide data and reporting analysis for deans, directors, and others in FAS. Develop expertise with PeopleSoft data tools such as Data Warehouse, PL/SQL, OBIEE, and Query Manager. Become an expert in student, course, and enrollment data to support critical/complex student progress and enrollment functions.
• Lead various enrollment services such as requirement and degree auditing, commencement and honors certification, cross-registration, tuition and fees processing, grading functionality, and other Registrar functions as needed.
• Project manage new business process and/or partner with IT on technological initiatives. Liaise with constituents in HUIT, Registrar's Office, the College, and Griffin GSAS to ensure successful adoption and implementation of new initiatives. Ensure that student record-related requirements are well understood as part of the student information system development lifecycle.
• Perform user acceptance testing for student information systems and other processes. Work independently to document, configure, and test enhancements and fixes. Identify and document comprehensive test cases.
• Assist with user training, documentation, and business process workflow design.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum of 5 years’ relevant work experience.
• Bachelor’s degree in statistics, business analytics, computer science, information technology, or related field.
• Master's degree preferred.
• Experience using data for decision-making, reporting, and analysis.
• Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor.
• 5+ years of professional work experience with 2 to 4 years in business analysis, project management, registrar, or other student services.
• Experience with Student Information Systems. PeopleSoft, SQL, PL/SQL, or other data/reporting languages experience.

Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred.

Working Conditions

Work is performed in an office setting.

Schedule

35 hours per week.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental, and financial wellbeing. Benefits include, but are not limited to:

• Generous paid time off including parental leave.
• Medical, dental, and vision health insurance coverage starting on day one.
• Retirement plans with university contributions.
• Wellbeing and mental health resources.
• Support for families and caregivers.
• Professional development opportunities including tuition assistance and reimbursement.
• Commuter benefits, discounts, and campus perks.