Business Analyst

Duties and Responsibilities

• Conduct requirements-gathering sessions with agency stakeholders, business subject matter experts (SMEs), and technical teams.
• Document functional, non-functional, and technical requirements in alignment with State of Florida IT standards.
• Develop process flow diagrams, use cases, and business process models to capture current-state and future-state workflows.
• Manage project deliverables including requirements documents, traceability matrices, design specifications, and end-user documentation, ensuring accuracy and timely completion.
• Collaborate with the Project Manager to track deliverables against project milestones and ensure stakeholder alignment.
• Serve as the documentation lead, maintaining a central repository of approved project artifacts.
• Support the creation of UAT plans and acceptance criteria in coordination with the QA/UAT team (light testing support).
• Assist in training material development, communication plans, and change management activities to prepare stakeholders for system adoption.
• Ensure deliverables comply with State of Florida accessibility, security, and data governance requirements.

Requirements

• At least 5 years of experience as a Business Analyst on projects.
• Proven experience gathering, analyzing, and documenting business and technical requirements.
• Strong background in business process analysis, modeling, and documentation management.
• Experience with deliverable management and traceability practices throughout the project lifecycle.
• Strong understanding of SDLC methodologies (Waterfall, Agile, or hybrid).
• Experience with requirements management tools (e.g., JIRA, Confluence, Azure DevOps, or similar).
• Excellent written and verbal communication skills, with the ability to work with both technical and non-technical audiences.
• Familiarity with State of Florida systems such as FLAIR or PALM (preferred).
• Experience with ERP systems, case management systems, or large-scaled modernization projects.
• Knowledge of Section 508 / WCAG accessibility standards.

Minimum Education

Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or related field.

Required Certifications

CBAP (Certified Business Analysis Professional) or CCBA certification.