Business Analyst

About the role

At Flooid, we're looking for a Business Analyst to join our collaborative product and engineering teams. In this role, you'll work in an Agile environment to understand business needs, translate them into clear requirements, and help shape solutions that deliver real value for our customers. You'll play a key role in connecting stakeholders, product teams, and engineers, ensuring priorities are aligned, communication is clear, and everyone is working towards the same goals.

Responsibilities

• Building and maintaining excellent relationships with both internal and external customers.
• Eliciting clear and concise requirements while collaborating with an engineering team to provide solutions that meet business needs, both technically and functionally.
• Defining requirements with internal and external stakeholders, maintaining scope, identifying and escalating risk, and communicating changes.
• Facilitating the production of innovative retail software solutions and contributing to the collateral/documentation required to support the ongoing life cycle of the product portfolio.
• Collaborating with Quality Assurance and the Product Owner to triage defects.
• Reviewing Quality Assurance test scripts and conducting Business Analyst user acceptance testing, ensuring readiness for final Product Owner approval.
• Carrying out Sprint reviews/demos with internal and external stakeholders, as required.
• Answering customer questions regarding product functionality.

Requirements

• Demonstrated experience working with project methodologies and knowledge of Agile software development techniques, such as defining user stories and acceptance criteria.
• Strong analytical, problem solving, and critical thinking skills, with the confidence to ask questions and challenge opinions when necessary.
• Excellent interpersonal skills, with the ability to build relationships with customers and stakeholders from across the business.
• Advanced oral and written communication skills focused on attention to detail, accuracy, and quality.
• Excellent organizational and time management skills, with the ability to set priorities, handle multiple responsibilities, and meet deadlines.
• Experience working with external clients and third parties.
• Experience in a retail or hospitality environment desired.

Benefits

Flooid is an innovative software technology company offering cutting edge retail and hospitality solutions to major global brands, from point of sale, mobile, online, social, and beyond, as well as solutions for Cloud and Managed Services, ensuring our retail partners have everything they need to make the sale. Our customers' needs are at the heart of what we do, and that focus has resulted in great historical success and an exciting strategy for where we are headed in the future.

Location

Location: United States - Remote or In-Office/Hybrid (primary office located in Cincinnati, Ohio). Because this role supports our global business, candidates must be based in the Eastern or Central Time Zones.

Hours

Full-Time - At Flooid, we promote a flexible work environment that allows you to balance your work responsibilities with other priorities, like picking up your children, caring for an aging parent, or attending important family events.

Reasonable Accommodations

This position requires the ability to sit or stand at a workstation for extended periods of time. The ability to communicate effectively in person, by phone, and on electronic devices is necessary to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Employer

Flooid is an Equal Employment Opportunity (EEO) Employer and complies with Title VII of the Civil Rights Act of 1964 and all other applicable federal, state, and local laws and regulations pertaining to EEO as well as subsequent guidelines established by the EEO Commission.