Business Analyst

What's the Job?

Collaborate with business teams to gather, analyze, document, and validate requirements for platform implementation. Coordinate with architecture, telephony, and external application teams to define integration requirements. Facilitate requirement discovery sessions to identify new capabilities and assess business value. Ensure requirements align with enterprise architecture principles and existing platforms. Work with development and testing teams to validate functionality across various phases.

What's Needed?

• Experience working with contact center platforms and integration requirements
• Strong communication and stakeholder management skills
• Ability to facilitate discovery sessions and prioritize enhancements
• Knowledge of enterprise architecture principles and platform integration
• Experience in coordinating with development and testing teams for validation processes

About the Role

The Business Analyst will support various project teams within the Business Support Department. The ideal candidate will demonstrate strong analytical skills, excellent communication, and a proactive mindset, which will align successfully within the organization.

Requirements

Experience working with contact center platforms and integration requirements. Strong communication and stakeholder management skills. Ability to facilitate discovery sessions and prioritize enhancements. Knowledge of enterprise architecture principles and platform integration. Experience in coordinating with development and testing teams for validation processes.

Qualifications

Commensurate with experience.

Skills

N/A

Benefits

• Opportunity to work on impactful projects within a dynamic organization
• Collaborative environment fostering professional growth
• Exposure to innovative contact center solutions and technologies
• Supportive team culture emphasizing diversity and inclusion
• Potential for career advancement through challenging assignments

Pay

TBD

Schedule

TBD

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance

Pay

Commensurate with experience

Schedule

TBD

Benefits

• 401(k), Plus Match
• Weekly Pay

Contact Information

To apply, click apply now and a recruiter will be in touch with you to discuss this great opportunity.