Business Analyst

This is a 6-month contract role with the potential for long-term hire. Hybrid role based in Bloomington, MN with in-office requirements Tuesday & Thursday. Applicants must be authorized to work in the U.S. without sponsorship.

About the Role

Our client is seeking a contract Business Analyst / Technical Writer to partner with a business line in documenting end-to-end processes and building a centralized Process & Procedure (P&P) repository. This role combines business analysis, technical writing, and process improvement, requiring a detail-oriented professional who can uncover how the business operates today, gather and document requirements, and create clear, maintainable process documentation.

The ideal candidate is a naturally curious problem solver with strong stakeholder engagement skills, experience working within the mortgage industry, and hands-on experience with a Loan Origination System (LOS). This individual will help create a single source of truth for processes, procedures, training materials, and reporting while identifying opportunities for efficiency and improvement.

Responsibilities

• Partner with business stakeholders to document end-to-end business processes, workflows, system interactions, handoffs, exceptions, and decision points.
• Facilitate interviews, workshops, and working sessions with subject matter experts to gather and validate business and functional requirements.
• Translate business needs into clear requirements and documentation for operations, technology, and development teams.
• Develop and organize a centralized Process & Procedure repository, including documentation standards, templates, naming conventions, and version control practices.
• Create and maintain SOPs, process maps, job aids, reference materials, and training documentation.
• Analyze existing processes to identify gaps, redundancies, inconsistencies, and process improvement opportunities.
• Validate documented processes against LOS functionality and related systems to ensure accuracy.
• Develop process-flow diagrams and visual documentation using Visio or similar tools.
• Coordinate and/or execute testing activities for system enhancements and process changes.
• Support ad hoc and recurring reporting related to process performance, documentation status, and operational metrics.
• Maintain documentation as business processes, systems, and configurations evolve.
• Escalate project risks, issues, and roadblocks to the Product Owner or Project Manager while maintaining accurate project tracking.

Requirements

• 3+ years of experience as a Business Analyst, Technical Writer, or similar role within financial services or a regulated business environment.
• Mortgage industry experience required.
• Hands-on experience working with a Loan Origination System (LOS).
• Proven experience creating process documentation, SOPs, procedure libraries, and knowledge repositories.
• Strong requirements elicitation, stakeholder interview, and facilitation skills.
• Experience gathering and documenting requirements in Agile and/or Waterfall environments.
• Excellent technical writing skills with the ability to simplify complex processes for multiple audiences.
• Strong analytical, organizational, and problem-solving abilities with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently, manage multiple priorities, and deliver high-quality work with minimal supervision.
• Advanced proficiency with Microsoft Office applications.

Preferred Skills

• Experience within the Wholesale/Broker mortgage channel and Non-QM lending.
• Familiarity with Vesta or another mortgage LOS platform.
• Experience building, maintaining, or analyzing operational reports and dashboards.
• Experience with Visio, SharePoint, or other process documentation and collaboration tools.
• Familiarity with Azure DevOps and Microsoft Planner.
• Knowledge of mortgage industry standards and regulations, including MISMO and TRID.
• Experience leveraging AI tools to improve documentation, process analysis, or knowledge management.

Schedule

Hybrid role with in-office requirements Tuesday & Thursday in Bloomington, MN.