Business Analyst

About the Role

Docupace is seeking a solutions-focused Business Analyst I to join our Customer Care and Delivery team. This role translates business requirements into effective client solutions while supporting configuration, integrations, testing, and implementation across the Docupace platform. Preference will be given to candidates with hands-on experience working within the Docupace system/platform.

The ideal candidate will simplify the day-to-day lives of partners in the Financial Services industry by learning and understanding the Docupace proprietary platform to organize, design, and construct tasks across multiple clients and business areas. This role bridges the Customer Care Team and Product Management Team, offering future career pathways including Business Analyst II-IV, Product Business Analyst, and Product Architect.

Responsibilities

• Provide configuration support to internal teams based on changing client business needs.
• Assist in system analysis, research, development, and testing activities.
• Recommend changes or improvements to existing processes.
• Provide technical guidance to the Customer Care Team.
• Enable API integrations for New Account Opening solutions, eSign, Commissions, Compliance, CRM, and PreciseFP.
• Collaborate with developers on the design, build, and implementation of custom user interfaces.
• Assist with triage of JIRA tickets, including time-sensitive, SLA-driven issues impacting account opening, money movement, or regulatory processing.
• Create and manage JIRA tickets to resolution.
• Support and troubleshoot integrations with third-party platforms, partnering with client development teams as needed.
• Assist with maintaining configuration of document generation and data mapping.
• Support configuration and validation of workflow routing and API request/response payloads.
• Assist with complex deployment and post-deployment needs across Dev, Pre-Prod, UAT, and Production environments.
• Manage communication for internal/external clients, providing proactive updates and setting expectations through to resolution using collaboration platforms like Slack.
• Coordinate priorities using Scrum methodologies while working within planned sprints.

Requirements

• Bachelor’s degree in Computer Science or equivalent business analysis experience.
• Minimum 2-4 years of experience is preferred.
• Experience in the Financial Services industry is preferred.
• Experience testing and troubleshooting REST API calls is desirable.
• Experience working with programming languages such as Java and Oracle, coding languages such as HTML5 and JavaScript, and domain-specific languages such as SQL.
• Experience working in Agile/Scrum methodologies.