Business Analyst

Position Summary The Business Analyst is responsible for identifying business needs, analyzing processes, and providing data-driven insights to help the organization achieve its objectives. The BA collaborates with stakeholders, including management, clients, and technical teams, to gather requirements, document processes, and recommend solutions that improve efficiency, productivity, and overall business performance. The role also supports the development and maintenance of automated document templates and workflows, translating business requirements and rules into reliable document-generation solutions. Essential Duties And Responsibilities Collaborate with stakeholders to understand business needs, integration requirements, and system dependencies.Elicit and document detailed business requirements, functional specifications, and use cases.Conduct workshops, interviews, and surveys to validate business and technical needs.Analyze current system workflows and data exchange processes to identify inefficiencies.Create process flow diagrams, business process models, and technical documentation.Ensure all documentation is accurate, clear, and aligned with business objectives.Collect and analyze data to identify trends, insights, and opportunities for process improvements.Develop reports and dashboards to communicate findings to stakeholders.Develop, code, test, and maintain automated document templates, including conditional logic, data-driven fields, calculations, and system-generated content.Troubleshoot document-generation issues involving templates, data mapping, conditional logic, formatting, and application integrations.Collaborate with technical teams to ensure solution design aligns with business goals.Support ongoing efforts to improve business processes, systems, and workflows.Assist with test plan creation and execution to ensure solutions meet business requirements.Participate in user acceptance testing (UAT) and coordinate stakeholder validation.Ensure all solutions are delivered on time, within scope, and meet quality standards.Act as a liaison between business stakeholders, IT teams, and external partners.Communicate project status, issues, and resolutions clearly and consistently.Facilitate decision-making to ensure alignment between business needs and system capabilities.Assist project managers with timeline tracking, resource allocation, and risk management.Identify opportunities for process automation and continuous improvement.Stay current with industry trends, best practices, and emerging technologies.Support the implementation of solutions and ensure they align with business goals.Perform other duties and special projects as assigned by management. Key Performance Expectations To be successful in this role, the Business Analyst is expected to: Deliver accurate and comprehensive documentation.Ensure timely completion of deliverables and adherence to project schedules.Maintain data accuracy and integrity across connected systems.Demonstrate proactive communication with technical and business teams.Identify and escalate challenges or risks promptly.Contribute to continuous improvement initiatives. Qualifications Education: Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience) Experience Minimum 2–3 years as a Business AnalystExperience with case management systems or enterprise applicationsExperience with requirements gathering, process mapping, and data analysisFamiliarity with Agile methodology and Scrum frameworkExperience developing and maintaining automated document templates using document automation and document assembly platformsExperience working with conditional logic, variable/data mapping, document assembly, and template testing/troubleshooting Technical Skills Experience with document automation and document assembly platformsProficiency in SQL, data validation, and troubleshootingKnowledge of project management principles and practicesProficiency in Microsoft Office Suite, Excel, Visio, SharePoint, and ticketing/project toolsExperience with system implementation, testing, and quality assurance Soft Skills Strong analytical and problem-solving skillsExcellent communication and interpersonal skills, with the ability to collaborate with cross-functional teamsDetail-oriented with the ability to manage multiple priorities Certifications (Preferred) Certification in business analysis (CBAP, CCBA, or PMI-PBA) Physical Requirements Prolonged periods of sitting and computer use.Visual acuity to review data, documentation, and system interfaces.Ability to operate a computer, telephone, and office equipment.Occasional movement within the office for collaboration or equipment setup.Occasional travel may be required for client meetings or project support.