Business Analyst

Expertise and Skills

• Bachelor's degree or equivalent years of industry experience
• 3+ years of Health and Welfare benefits service experience
• 3+ years of testing experience with demonstrated competence, depth, and breadth of professional experience
• Prior client implementation and/or platform migration experience a plus
• Experience in Agile preferred, but not required
• Proficient with MS Office applications
• Ability to independently manage one's own workload
• Regulatory and legislative knowledge in aligned service area
• Understanding of benefits administration systems
• Superb communication skills (written and verbal)
• Ability to conduct analysis and document findings
• Procedure execution and process improvement

Responsibilities

• Align, plan, and implement new product capability delivery within flight implementations
• Drive and/or support execution of key implementation activities (e.g., data conversion load)
• Participate in validation and/or testing efforts to ensure results meet client and/or product offering requirements
• Partner with the Director of Client HealthCare Consulting to define client-specific configurable variations to support a client plan and/or administrative requirements
• Perform root cause analysis to determine gaps or trends for continuous improvement opportunities
• Submit requests and/or assist with translation of business requirements to technology partners, as applicable
• Create training material and reference material for participant services
• Assist and coach the broader virtual team
• Engage in and/or lead ongoing courses to support continued personal development