Business Analyst

Location: NY-Bethpage, 100% Remote

About the role

Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees.

Crew project management associates help control the scope, schedule, and cost of projects, while building skills to grow into roles as project and program managers.

Responsibilities

• Business Analysis and Requirements
  • Elicit, analyze, and document business and functional requirements for offer/promotional configuration (sales and retention)
  • Translate business offer requirements and operational needs into user stories, acceptance criteria, and functional specifications
  • Support offer and promotional configuration workflows across sales, retention, care, and non-pay agent tooling, including offer setup, call-flow logic, and downstream validation
  • Partner closely with product owners, workstream leads, business stakeholders, and technology teams to ensure alignment
• AI Tooling and Process Automation
  • Identify manual, repetitive, or error-prone business processes across functions and assess where AI agent-based solutions could drive efficiency or accuracy gains
  • Design and prototype AI agent workflows, likely using Microsoft Copilot, in partnership with business stakeholders and technology teams, translating process requirements into agent logic, prompts, and decision rules
  • Monitor and iterate on deployed AI agent solutions based on performance and evolving business needs, and document designs for governance and knowledge transfer
• UAT and Testing Support
  • Support User Acceptance Testing (UAT) activities, including test planning, test case creation, and execution
  • Validate system functionality against business requirements and acceptance criteria
  • Log, track, and triage defects in Jira, working directly with development teams to drive resolution
  • Participate in defect triage sessions and re-testing cycles to ensure release readiness
• Agile Delivery and Collaboration
  • Work day-to-day with development teams in an Agile/Scrum environment
  • Actively participate in backlog grooming, sprint planning, stand-ups, reviews, and retrospectives
  • Maintain clear and up-to-date documentation in Jira and related tools
  • Support the workstream as the working-level bridge between business stakeholders and technical teams

Qualifications

• 2+ years of experience as a Business Analyst or Product/Delivery BA
• Hands-on experience supporting billing-related initiatives, offer/promotional configuration tools, call-flow or recommendation-engine platforms, or similar customer-facing agent tooling
• Strong experience writing user stories and acceptance criteria in Jira
• Experience supporting UAT and testing activities in Agile delivery environments
• Comfort working directly with engineering and QA teams
• Strong communication skills and ability to manage multiple stakeholders
• Comfort using AI tools (e.g., Microsoft Copilot) to support process automation tasks

Preferred Qualifications

• Experience in telecom, cable, or subscription-based billing environments
• Familiarity with billing transformations or system modernization efforts
• Experience balancing BA responsibilities with hands-on testing/UAT

Pay

The salary range for this role is $75,000 to $110,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, and certifications.

Benefits

• Comprehensive healthcare package (medical, dental, vision)
• Disability and group term life insurance
• Health and flexible spending accounts
• Utilization bonus
• 401(k) with match
• Flexible time off for salaried employees
• Parental leave for salaried employees
• Flexible work arrangements (all benefits are subject to eligibility requirements)