Business Analyst

Why This Role Matters IT Business Analysts bridge the gap between business needs and technology solutions, helping CR&R modernize operations through projects like our Salesforce Customer Service implementation and custom application development. What You'll Do Gather, document, and analyze business requirements from stakeholders across departmentsSupport the implementation of Salesforce for Customer Service, including configuration, testing, and user documentationAssist in the design and development of custom applications by translating business needs into functional specificationsCreate process flows, user stories, and requirement documents for IT project teamsPerform user acceptance testing (UAT) and help troubleshoot issues during rolloutSupport data mapping, migration, and validation efforts across systemsAssist with training materials and end-user support for new tools and systemsCollaborate with developers, project managers, and business stakeholders throughout the project lifecycle What We're Looking For Bachelor's degree in Information Systems, Business, Computer Science, or related field (or equivalent experience)0-2 years of experience in a business analyst, IT, or related support role (internships welcome)Familiarity with Salesforce or other CRM/business applications a plusStrong analytical and problem-solving skillsExcellent written and verbal communication skillsProficiency with Microsoft Office (Excel, Visio, PowerPoint)Ability to manage multiple projects and priorities in a fast-paced environment Pay & Schedule Hourly / Salary Range: _$32/hour non-exempt_______________Monday - Friday, standard business hours Qualifications About Us CR&R Incorporated is one of Southern California’s leading waste and recycling services providers, serving residential, commercial, and industrial customers across multiple states. Our operations emphasize safety, reliability, environmental responsibility, and long-term sustainability. Equal Employment Opportunity Statement CR&R Incorporated is an equal opportunity employer and is committed to providing a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.