Business Analyst

About the role

The Business Analyst plays a crucial role in delivering mission-critical services and solutions for Fortune 100 companies and over 500 governments. This role requires strong collaboration with business stakeholders and technical teams to ensure high-quality system solutions that align with business goals.

Responsibilities

• Gather, analyze, and document business and functional requirements, translating them into detailed system specifications
• Collaborate with stakeholders to elicit, validate, and prioritize business needs
• Perform system analysis activities in support of project objectives and timelines
• Design system functionality, including user interfaces, batch processes, and system interfaces
• Create and maintain documentation for system processes, procedures, and deliverables
• Ensure system documentation and updates conform to DHSS, Conduent, and project standards
• Create screen prototypes, workflow diagrams, and process flow documentation
• Define business rules and develop decision tables
• Design, develop, modify, and execute test cases and scenarios; document results
• Generate reports to monitor quality, productivity, and operational efficiency
• Conduct root cause analysis and assess downstream impacts
• Facilitate and lead design discussions with stakeholders
• Support user training activities as needed

Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 2 years of experience as a Business Analyst, Systems Analyst, or similar role
• Experience developing use cases, process flows, and screen designs
• Experience in system testing including test scripts
• Understanding of SDLC methodologies
• Strong written communication skills across business and technical teams
• Proficiency with Microsoft 365 tools

Preferred Qualifications

• Experience in human services or child support enforcement
• Familiarity with Visual Studio, Azure DevOps, or TFS
• Working knowledge of SQL

Flexible Working

At Conduent, we offer a hybrid work model allowing you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.

Pay & Benefits

The estimated salary range for this role is $60,638 - $78,750. Actual salaries may vary based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Conduent offers a variety of benefits including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.