Business Analyst

About the role

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

Responsibilities

• Collaborate with stakeholders, including business users, project managers, and developers to gather and document detailed business requirements
• Conduct interviews, workshops, and brainstorming sessions to elicit requirements, ensuring a comprehensive understanding of business needs
• Analyze and validate requirements, ensuring they are feasible and aligned with project objectives
• Create clear and concise process flow diagrams, mapping out current and future state processes
• Identify and manage changes to key and non-key controls in project/program scope
• Identify process gaps, inefficiencies, and areas for improvement
• Collaborate with stakeholders to validate process flows and ensure accurate representation of business operations
• Develop comprehensive test plans with test objectives and test cases (including negative test scenarios)
• Coordinate with technology development teams to ensure appropriate test environments are set up and ready for testing activities
• Execute and manage test activities including test execution, defect management, and reporting
• Collaborate with stakeholders to perform User Acceptance Testing (UAT), ensuring alignment with business requirements
• Work closely with program/project manager(s), providing support throughout each project lifecycle phase
• Aid in project planning, tracking progress, and managing project documentation
• Contribute to project risk and issue management
• Collaborate with cross-functional teams to ensure smooth project delivery
• Create and distribute meeting minutes for meetings you lead
• Partner with program/project Manager(s) in developing detailed project plans including timelines, milestones, and resource allocations
• Monitor project progress against established plans, identify potential risks or issues, and propose mitigation strategies
• Collaborate with cross-functional teams, including business units, functional groups, IT departments, and external vendors to ensure clear communication and coordination throughout the project
• Facilitate regular meetings, workshops, and presentations to update stakeholders on activity status, and risk and issue resolution
• Create and maintain project artifacts, such as the business requirements document (BRD), test plan, and process flows
• Aid the Program/Project manager(s) in preparing status reports, dashboards, and presentations to communicate activity status, risk, and issues to senior management and PMO as requested
• Continuously evaluate and improve project management methodologies, tools, and templates to enhance project efficiency and effectiveness
• Identify areas for process optimization and contribute to the development of best practices within the PMO
• Provide recommendations for streamlining workflows and implementing standardized project management practices
• Cross-functional Relationships (Legal, Compliance, External, etc.): Liaison between Lines of Business (LOB), Functional Groups (e.g. Compliance, Legal, Risk), technology teams, External Vendors, and support teams as it relates to scope of Business Analyst responsibilities and deliverables

Requirements

Proven experience as a Business Analyst in a Waterfall or Agile project management environment, preferably within the banking or financial services industry

Minimum 3 years experiences as a Business Analyst, preferably at a financial institution

Strong understanding of project management principles and methodologies

Proficient in requirements gathering techniques, including interviews, workshops, and documentation analysis

Proficient in process flowcharting techniques, including the ability to create clear and detailed process flow diagrams using industry standard tools

Strong communication and collaboration skills with the ability to effectively engage with stakeholders at all levels

Strong analytical and problem-solving skills, with the ability to translate business requirements into actionable test cases, project tasks, and deliverables

Ability to prioritize and manage multiple tasks simultaneously in a dynamic, fast-paced environment

Detail-oriented mindset with a focus on accuracy and quality

Proficient in MS Office Suite and Visio

College degree required

Experience with JIRA, Confluence, or other industry-standard test management tools is a plus

Familiarity with banking operations, banking regulations, and financial systems is a plus

Professional certification, such as CBAP (Certified Business Analysis Professional) is a plus

Qualifications

Legal, Compliance, External, etc. relationships: Liaison between Lines of Business (LOB), Functional Groups (e.g. Compliance, Legal, Risk), technology teams, External Vendors, and support teams as it relates to scope of Business Analyst responsibilities and deliverables

Compliance Requirements/Responsibilities (if Applicable): As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls

Conduct & Culture Risk: Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments. We all are accountable for managing risk. As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes: Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controlsAt all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goalsUnderstanding and following the qualitative and quantitative components of our Risk Appetite StatementsCompleting all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakingsEscalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controlsSpeaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholdersEscalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution

Knowledge and Skills (e.g., technical, programming language, management experience etc.): Proven experience as a Business Analyst in a Waterfall or Agile project management environment, preferably within the banking or financial services industryMinimum 3 years experiences as a Business Analyst, preferably at a financial institutionStrong understanding of project management principles and methodologiesProficient in requirements gathering techniques, including interviews, workshops, and documentation analysisProficient in process flowcharting techniques, including the ability to create clear and detailed process flow diagrams using industry standard toolsExperience leading the test planning and management process including test plan development, test case creation, traceability documentation that all business requirements have been met, coordination of test case execution and defect managementStrong communication and collaboration skills with the ability to effectively engage with stakeholders at all levelsStrong analytical and problem-solving skills, with the ability to translate business requirements into actionable test cases, project tasks, and deliverablesAbility to prioritize and manage multiple tasks simultaneously in a dynamic, fast-paced environmentDetail-oriented mindset with a focus on accuracy and qualityProficient in MS Office Suite and VisioCollege degree requiredExperience with JIRA, Confluence, or other industry-standard test management tools is a plusFamiliarity with banking operations, banking regulations, and financial systems is a plusProfessional certification, such as CBAP (Certified Business Analysis Professional) is a plus

Benefits

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $70,000.00 - $90,000.00 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

Pay

The expected salary range for this role is $70,000.00 - $90,000.00 for the market based on experience, qualifications, and location of the position.

Schedule

This role is currently offered on a hybrid schedule, with 2 days in-office and 3 days remote.