Business Analyst
About the role
The Business Analyst plays a key role in driving enterprise-wide initiatives by leading requirements gathering, analyzing complex business processes, and delivering solutions that enhance efficiency and strategic outcomes. This position is ideal for individuals who have demonstrated success in a Junior Business Analyst role and are ready to take on greater responsibility, including leading small projects and mentoring Junior Business Analyst roles.
Responsibilities
- Lead Requirements Gathering: Facilitate sessions with stakeholders to define business needs and translate them into detailed non-functional, functional, and technical requirements.
- Advanced Process Analysis: Evaluate complex workflows, identify gaps, and recommend innovative solutions for optimization and automation.
- Documentation: Develop comprehensive documentation, including business requirements, process maps, data matrices, user stories, and use cases.
- Cross-Functional Collaboration: Work closely with project sponsors, project managers, developers, and business units to ensure alignment and successful delivery.
- Mentorship: Provide guidance and support to Junior Business Analyst team members, fostering skill development and knowledge sharing.
- Continuous Improvement: Recommend best practices and contribute to the evolution of business analysis methodologies within the organization.
- Timeliness: Maintain accountability for meeting deadlines and supporting timely delivery of business solutions.
- Research and Investigation: Research other impacted systems and departments and investigate how they will be impacted to develop complete end-to-end requirements.
- Data Analysis: Review data that impacts requirements to ask detailed questions and provide data-driven suggestions.
Qualifications
Bachelor’s degree in Business, Finance, Information Systems, or related field (or equivalent experience). 2+ years of business analysis experience, including demonstrated success in a Junior Business Analyst role. Experience with requirements gathering, process improvement, and project coordination.
Skills
- Excellent communication and facilitation skills.
- Strong analytical, critical thinking, and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Proficiency in process mapping tools (i.e. Visio and Figma).
- Proficiency in DevOps platforms (i.e. Microsoft Azure DevOps).
- Ability to ask insightful questions to uncover business needs and clarify requirements and dig deeper into answers.
Attributes
- Ability to manage multiple priorities and work independently.
- Strong collaboration skills.
Preferred Knowledge
- Familiarity with Agile and Waterfall methodologies.
- Basic understanding of insurance industry processes.