Business Analyst

Job Overview

The Business Analyst will support enterprise‑wide web application initiatives and Pharmacy Partner Hub programs. This role collaborates closely with business stakeholders, technical teams, and federal/state partners to analyze and document business processes, requirements, enhancements, and new initiatives for successful IT implementation. The analyst will participate in Agile ceremonies, testing efforts, cross‑functional troubleshooting, and creation of both customer‑facing and technical documentation.

Responsibilities

• Gather and document business requirements for new initiatives, system enhancements, and application needs.
• Document current and future state processes, conduct GAP analyses, create user stories, acceptance criteria, and process flows.
• Facilitate Agile ceremonies: daily stand‑ups, sprint planning, backlog grooming, and retrospectives.
• Conduct project meetings, demos, trainings, and prepare detailed meeting notes.
• Present requirements to technical and business teams for validation and discussion.
• Participate in functional and systems integration testing; develop test plans, scenarios, and results.
• Support User Acceptance Testing (UAT) and customer validation.
• Develop user guides, training materials, and provide implementation/maintenance support.
• Collaborate with development, infrastructure, and support teams to resolve cross‑functional issues.
• Utilize tools including MS Office, SharePoint, Teams, GitLab, MS Project, and Visio.
• Support project managers in RFP/SOW reviews and Agile tool management.

Required Skills & Experience

• 5+ years of business analysis experience, including requirements gathering and documentation.
• Strong analytical, problem‑solving, organizational, and communication skills.
• Experience with process mapping, feasibility studies, system documentation, and customer engagement.
• Knowledge of SDLC and multiple project management methodologies (Waterfall, Iterative, Agile).
• Ability to manage multiple concurrent priorities independently.
• 5+ years of hands‑on experience with SQL, PL/SQL, and Oracle databases.
• Web application experience with Oracle APEX and Microsoft .NET.
• Bachelor’s degree in IT, Information Systems, Computer Science, or equivalent experience.

Preferred Skills

• Healthcare information systems experience.
• Familiarity with Commonwealth of Virginia SEC 501.
• Experience with RFP development, .NET applications, and system upgrades/interface design.

Candidate Profile

Ideal candidates are assertive, highly motivated, detail‑oriented, and able to take ownership of assigned projects while maintaining strong communication with diverse stakeholder groups.