Business Analyst

About the role

Join the IT organization of a large, established company supporting complex, multi-location operations. Be part of a technology team focused on modernizing enterprise systems, improving business processes, and increasing operational efficiency. Partner with stakeholders across multiple corporate and operational functions on highly visible technology initiatives. Work within a growing Business Analysis function focused on strengthening standards, processes, and best practices across the organization. Collaborate closely with project management, architecture, development, application, and business leadership teams. Located in Fort Mill, SC.

Responsibilities

• Serve as the bridge between business operations and technology teams for strategic enterprise initiatives
• Partner directly with leaders across Operations, Construction, Field Services, Fleet, Engineering, Finance, HR, Safety, and Shared Services to identify business challenges and improvement opportunities
• Map current-state and future-state processes across planning, estimating, scheduling, dispatching, field execution, inspection, closeout, billing, and reporting
• Lead requirements gathering through stakeholder interviews, discovery sessions, and cross-functional workshops
• Translate business needs into clear functional requirements, user stories, use cases, process maps, acceptance criteria, and technical documentation
• Develop test scenarios, test cases, validation plans, and Requirements Traceability Matrices while supporting UAT and end-user readiness
• Serve as a functional SME for enterprise applications and help expand platform capabilities across additional business units and workflows
• Identify opportunities to automate manual processes, improve data quality, optimize workflows, and increase workforce and asset utilization
• Support vendor evaluations, RFPs, product demonstrations, fit-gap analysis, and technology selection
• Partner with project managers, architects, developers, vendors, and operational leaders throughout the full project lifecycle
• Support both Agile and Waterfall environments while helping establish consistent Business Analysis practices and documentation standards
• Mentor other analysts, contractors, and business stakeholders on effective Business Analysis methodologies

Benefits

• Opportunity to play a meaningful role in enterprise-wide digital transformation initiatives
• High visibility across both technology leadership and operational business leaders
• Ability to influence how the Business Analysis practice operates and matures across the organization
• Exposure to multiple enterprise platforms spanning field operations, workforce management, fleet, finance, HR, asset management, and other critical business functions
• Opportunity to lead discovery and requirements efforts rather than simply receive requirements from the business
• Broad business exposure across the entire operational lifecycle, from planning and scheduling through field execution, billing, reporting, and back-office support
• Ability to directly connect technology investments to measurable improvements in productivity, visibility, standardization, and business performance

Requirements

• 5+ years of Business Analyst experience supporting complex technology or enterprise application initiatives
• Strong experience working between operational business teams and IT, with the ability to understand how work actually gets performed and translate that into technology requirements
• Experience supporting enterprise platforms such as ERP, EAM, HCM, CRM, fleet management, field service management, workforce management, or similar systems
• Strong process-mapping and requirements documentation experience, including current-state/future-state workflows, user stories, use cases, acceptance criteria, test cases, and RT