Business Analyst - $40.87- $45.67 per hour

This opportunity is for a Business Analyst supporting the USDA Client Experience Center (CEC) and major enterprise-level IT initiatives. The role focuses on business and process analysis, identifying operational gaps, developing sustainable improvements, and aligning processes with government and industry best practices.

Responsibilities

• Process Improvement & Organizational Analysis
  • Evaluate existing business processes to identify gaps, inefficiencies, and opportunities for sustainable improvement.
  • Conduct comprehensive reviews of business processes to support enterprise alignment and integration of best practices.
  • Develop recommendations for operational and project process improvements using benchmarking, metrics, and supporting analysis.
  • Manage, document, and help implement approved organizational process changes.
• Requirements Gathering & Process Mapping
  • Facilitate and lead requirements-gathering sessions with stakeholders across the Client Experience Center.
  • Translate business requirements into documented system processes, workflows, and project deliverables.
  • Create detailed, visually descriptive process maps and management-level summaries.
  • Align documented requirements and process maps with related projects and broader organizational initiatives.
• Project & Initiative Support
  • Provide subject matter expertise for the planning, reporting, and management of process improvement projects.
  • Support strategic direction by coordinating assigned process improvement initiatives.
  • Work with internal resources to develop resource charts, inventories, workflows, and best-practice recommendations.
• Documentation & Deliverables
  • Prepare clear written deliverables using standard contracting terminology.
  • Document Service Desk and IT functional-area metrics, best practices, and performance measures.
  • Track the effectiveness of recommended improvements and provide data-driven justification for proposed or implemented changes.
  • Support organizational survey analysis, operational IT business process improvements, and other divisional initiatives.

Qualifications

• Minimum of 3 years of experience in business analysis, process improvement, or IT service management.
• Demonstrated experience with requirements gathering, process mapping, and workflow documentation.
• Strong understanding of ITIL concepts and enterprise process improvement methodologies.
• Ability to develop detailed process maps and concise management-level summaries.
• Experience analyzing metrics, conducting benchmarking, and developing performance measures.
• Excellent communication skills with the ability to facilitate stakeholder sessions and produce clear, professional documentation.
• Ability to collaborate effectively with cross-functional teams and federal stakeholders.

Pay

Annual Salary: $85,000 – $95,000 per year

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance