Business Advisory Banking Relationship Manager

Location: On site in Winston-Salem, NC.

About the role

Responsible for acquiring, managing, growing, retaining, risk management, and relationship development/planning of approximately 250 business relationships with $1 – 5 mm in annual revenues. Serves as a single point of contact for customers within the bank, delivering business and deposit services, selling secured and unsecured business loans while adhering to credit policy and underwriting parameters. Identifies referral opportunities for Retail Branch Partners and Business Product Partners and serves as a business consulting resource for the Retail Branch network.

Responsibilities

• Use business profiling and a deep understanding of business operation cycles to uncover revenue/growth opportunities beneficial to both the customer (efficiency and profitability) and the bank, acting as a financial advisor to business principals/owners.
• Achieve product production goals, key financial metric results, and sales activity goals as defined by the banker scorecard.
• Proactively reach out to customers using problem-solving, listening, and responsive techniques to identify sales opportunities aligned with customer needs and bank priorities, helping customers operate their businesses more efficiently and profitably.
• Engage product partners effectively to develop holistic customer relationships.
• Meet bank standards for accuracy, response times, service scores, relationship retention, contact rate, and customer loyalty.
• Proactively enhance service and referral performance by seeking coaching, supporting bank strategy and initiatives, and using available tools to improve customer experience.
• Partner seamlessly with branch and product partners to provide an excellent customer experience defined by expertise, ease of use, and responsiveness.
• Identify non-credit risk through account reviews, customer conversations, and publicly available information.
• Adhere to all regulations, compliance, bank policies and procedures, and delegated authorities.
• Manage risk related to credit, operational, regulatory, reputational, privacy, and legal aspects of interactions with customers and bank personnel.
• Complete all required training by established deadlines.

Requirements

• Bachelor’s degree and three years of banking experience, or a high school diploma or GED and seven years of banking experience.
• Business credit training and lending experience preferred.

About Us

First Horizon Corporation is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefits

• Medical with wellness incentives, dental, and vision coverage
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% company match