Business Advisory Banking Relationship Manager

About the role

Responsible for acquiring, managing, growing, retaining, risk management, and relationship development/planning of approximately 250 business relationships with $1 – 5 mm in annual revenues, serving as a single point of contact for the customers within the bank; deliver business and deposits services, sell secured and unsecured business loans adhering to credit policy and underwriting parameters; identify referral opportunities for Retail Branch Partners and Business Product Partners; serve as a business consulting resource for the Retail Branch network.

Responsibilities

• Deliver business and deposits services, sell secured and unsecured business loans adhering to credit policy and underwriting parameters
• Identify referral opportunities for Retail Branch Partners and Business Product Partners
• Serve as a business consulting resource for the Retail Branch network
• Business profiling and a deep understanding of business operation cycles to uncover revenue/growth opportunities beneficial to the customer (efficiency and profitability) and to the bank, serving as a financial advisor to the business through its principals/owners
• Achieve product production goals, key financial metric results, and sales activity goals as defined by the banker scorecard
• Proactively reach out to customers to identify sales opportunities that are aligned with customer needs and bank priorities, helping the customers to operate their businesses more efficiently and profitably
• Effectively engage product partners to develop holistic customer relationships
• Meet bank standards for accuracy, response times, service scores, relationship retention, contact rate, and customer loyalty
• Proactively look for ways to enhance service and referral performance by seeking coaching, supporting bank strategy and initiatives, and using all available tools to improve the customer experience and enhance performance
• Partner with branch and product partners seamlessly to provide an excellent customer experience defined by expertise, ease of use, and responsiveness
• Identify non-credit risk through account reviews, customer conversations, and publicly available information
• Adhere to all regulations, compliance, Bank policies and procedures, and delegated authorities
• Manage risk related to credit, operational, regulatory, reputational, privacy, and legal aspects of personal interactions with customers and bank personnel
• Complete all required training by established deadlines

Requirements

• Bachelor’s degree and three years of banking experience
• Business credit training and lending experience preferred
• High school diploma or GED and seven years of banking experience
• Business credit training and lending experience preferred

Qualifications

Position works from a bank facility in Winston-Salem.

Skills

• Revenue Growth/Product Production Expert
• Risk Management Expert
• Problem Solving
• Listening
• Understanding
• Responding

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match

Pay

N/A

Schedule

N/A