Business Administrator

About the Agency

The Indiana Professional Licensing Agency is seeking an individual to help protect the health and safety of the citizens of Indiana by providing quality, efficient service to all professional licensees, applicants, and the public. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

About the Role

The Licensing Analyst/Business Admin for the Behavioral Health group delivers essential administrative and evaluative support to ensure the efficient credentialing of Indiana’s Behavioral Health professionals. This role provides licensing services by processing licensure applications swiftly and accurately, acting as a critical link for the State Boards in the Behavioral Health group. The position analyzes complex application data, legal clearances, and multi-state compact regulations to uphold healthcare safety standards, managing a high-volume portfolio of licenses.

Responsibilities

• Resolve moderately complex issues related to one or more agency program areas.
• Provide guidance and deliver program assistance to businesses, agencies, and individuals obtaining varying services.
• Evaluate customers’ needs and determine the feasibility of requests and any restrictions.
• Contact businesses, individuals, and other local, state, or federal agencies to confirm or collect information and respond to requests.
• Interpret and apply agency or state policies, regulations, and procedures to ensure accuracy, completeness, and conformance to program requirements.
• Issue proper documentation, registrations, permits, licenses, or other operating authorizations.
• Investigate, research, analyze, and present policies, processes, legislation, regulations, and rulings related to the program for resolution of more complex issues.
• Provide guidance, training, and serve as a program resource to staff, other agency personnel, public and private business partners, and the general public.
• Prepare and provide testimony as a witness during administrative hearings related to an agency program, if required.
• Analyze licensing information submitted by the public to determine whether a license may be granted, denied, or if additional information is needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties may change or be assigned at any time with or without notice.

Requirements

• Specialized knowledge of program area, including pertinent rules, regulations, terminology, and related computer applications.
• Extensive knowledge of agency policies, procedures, and guidelines.
• Experience in analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees.
• Ability to understand basic to intermediate accounting principles, methods, practices, and procedures.
• Ability to establish and maintain effective relationships with various governmental agencies and the general public.
• Ability to research, investigate, and analyze specific topics related to the program.
• Effective oral and written communication skills.
• Ability to maintain the strictest confidentiality.
• Proficiency in Windows software products.

A degree is not required. However, at least 1+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Preferred Experience

Associate’s level degree (or above) or minimum 2 years of relevant State experience.

Supervisory Responsibilities

This role may be utilized in a supervisory capacity based on agency needs.

Pay

The salary for this position traditionally starts at $34,216.00 but may vary based on education or work experience.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi-weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two (2) fully-funded pension plan options.
• Robust, comprehensive program of leave policies, including:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
  • Up to 15 hours of paid community service leave.
  • Combined 180 hours of paid vacation, personal, and sick leave time off.
  • 12 paid holidays, 14 on election years.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program that allows for covered behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free parking for most positions.
• Free LinkedIn Learning access.