Business & Accounting Applications Analyst

About the role

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 9,000 people, over 130 U.S. locations, and a global vision, we promise to know you and help you. CLA is dedicated to building a culture that welcomes different beliefs and perspectives and encourages a sense of belonging. If you are excited to build an inspired career, we encourage you to apply. CLA is looking to hire a Business & Accounting Applications Analyst to join our growing team. The Business & Accounting Applications Analyst plays an important role in implementing, supporting, and optimizing accounting and business technology solutions used by CLA professionals and clients. This individual serves as a trusted technology advisor, helping bridge the gap between business needs, accounting operations, and modern cloud-based applications. The ideal candidate is naturally curious, highly analytical, client-focused, and passionate about using technology and AI-enabled tools to improve business outcomes. This position provides exposure to a rapidly evolving accounting technology ecosystem and opportunities to work directly with firm stakeholders, software vendors, and technical teams.

Responsibilities

• Assist with configuring and optimizing finance, accounting, expense management, and reporting applications.
• Configure and maintain system settings, user roles, permissions, workflows, and application preferences.
• Support application onboarding and data migration activities, including data mapping, cleansing, conversion, validation, and reconciliation.
• Document implementation procedures, operational standards, and best practices.
• Collaborate with internal teams and software vendors to identify and resolve implementation issues.
• Help drive successful application implementations and technology-adoption efforts.
• Support users throughout the implementation and onboarding process.
• Serve as a subject matter resource for supported accounting and business applications.
• Troubleshoot application, integration, synchronization, and user-access issues.
• Investigate and resolve support requests while delivering a high level of customer service.
• Escalate complex issues to software vendors or internal technical resources when appropriate.
• Analyze root causes and recommend sustainable, long-term solutions.
• Monitor application health, integration performance, and recurring support trends.
• Build trusted relationships with internal teams and clients using supported applications.
• Help users understand application features, functionality,