Business Acceptance Testing Associate

Duties

• Execute test cases, scripts, and scenarios based on defined business requirements and regulatory expectations.
• Validate system functionality and workflow impacts for initiatives related to NSA compliance, arbitration strategy, and Surprise Bill processes.
• Test AI/ML-enabled tools, automation workflows, and data-driven applications to ensure accuracy and operational alignment.
• Document test results, defects, and retesting outcomes with clarity and precision.
• Collaborate with operational, technical, and analytics teams to clarify requirements and testing expectations.
• Participate in test planning sessions and provide input on test coverage and risk areas.
• Support defect resolution by reproducing issues, validating fixes, and escalating concerns as needed.
• Assist in developing test documentation, including scripts, acceptance criteria, and workflow validations.
• Ensure compliance with testing standards, governance, and quality expectations.
• Maintain accurate records of testing activities and sign-offs for audit and compliance purposes.
• Support operational readiness activities for system releases and enterprise-wide initiatives.
• Ad hoc support to Team Leader as necessary.
• Collaborate, coordinate, and communicate across disciplines and departments.

Requirements

• Minimum high school diploma and three (3) years' related experience in testing, quality assurance, operations, or system implementation.
• Previous experience supporting initiatives related to NSA/Surprise Bill, arbitration strategy, or healthcare regulatory compliance preferred.
• Strong understanding of data science applications in operational settings.
• Strong working knowledge of Jira & Confluence.
• Experience in cross-functional collaboration, including working with diverse teams.
• Familiarity with data analytics, machine learning (ML), and artificial intelligence (AI) techniques.
• Experience supporting enterprise-level transformation initiatives.
• Strong understanding of operational workflows, system functionality, and business requirements.
• Ability to follow structured processes and meet deadlines.