BUS SUPT ANALYST

About the Organization

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

About the Role

Lead and work with multi-disciplinary project teams to leverage new and/or existing technology and system functionality in support of customer-focused IT solutions.

Responsibilities

• Oversee various system projects of a highly complex nature under general direction.
• Formulate and define project scope and objectives based on user needs and a thorough understanding of business systems and industry requirements.
• Devise or modify solutions to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results.
• Research, identify, and analyze system alternatives to meet changing business application needs, including analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Consider the business implications of the application of technology to the current and future business environment.
• Assemble project team, assign individual responsibilities, identify appropriate resources needed, and develop schedule and measurements to ensure timely completion of project.
• Coordinate the activities of the team, ensuring familiarity with system scope, project objectives, and the role and function of each team member.
• Direct and check the work of team members where appropriate.
• Help users and managers analyze needs and identify potential system or workflow alternatives to support their needs.
• Identify opportunities for workflow, process, and productivity improvements that utilize existing system functionality or automation tools, or that result in business process re-engineering changes.
• Devise or modify procedures to facilitate complex problem solving considering computer equipment capacity and limitations, operating time, and form of desired results.
• Seek, present, develop, and implement policies, procedures, and process improvements for the IT Department.
• Research vendors and vendor solutions and make appropriate recommendations.
• Actively work with vendors on steering/change committees to influence product direction and enhancements.
• Ensure that system documentation including data flows, data processing, and data transformation events is current and accessible.
• Perform other duties/projects as assigned.

Requirements

• Minimum Education: BS in Computer Science or relevant functional area, or equivalent work experience in Computer Science and/or related functional area.
• Minimum of six (6) years experience in functional area with increasing levels of responsibility.
• Experience developing and/or supporting Information Technology systems.
• Demonstrated understanding of relevant business and industry requirements.
• IT project management experience required.
• Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications.

Schedule

Full Time, 80 Hours Per Pay Period, Day Shift