Burleson Grocery - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. You'll ensure products are properly rotated and stocked daily, maintain department and safety/sanitation standards, and assist customers with their needs.

Responsibilities

• Stocking:
  • Stock and rotate items as needed
  • Assist with inventory control; load, unload, and move products
  • Organize, clean, and prepare the back area for night crew and incoming trucks
  • Arrange merchandise on pallets for a presentable department
  • Ensure shelf tags and signage are accurate; create/prepare signage as needed
  • Maintain standards in shrink, safety, inventory control, and sanitation
  • Check shipments for out-of-date or damaged products
  • Build, stock, maintain, and take down store displays
• Customer Service:
  • Provide superior customer service
  • Answer customer questions and assist with product selection
  • Help customers locate store merchandise
• Sales:
  • Merchandise products effectively
  • Use suggestive selling techniques to meet customer needs and boost sales
• Food Safety / Sanitation:
  • Clean and sanitize sales floor, display cases, prep areas, and equipment
  • Properly handle and maintain equipment operation
  • Comply with departmental SOPs and store operating procedures
• Department-Specific Responsibilities:
  • Beauty: Knowledge of beauty and cosmetic aids
  • Drugstore / General Merchandise: Prepare tags and signs as needed
  • Grocery: Organize and prepare the back area for night crew and trucks; prepare tags and signs
  • Texas Backyard: Passion for outdoors; complete Green Thumb training
  • Entertainment: Knowledge of audio/video, specialty products, movies, music, electronics, and video games

Qualifications

• Age Requirement: 18+
• Education: HS Diploma or GED (or equivalent)
• Work Experience:
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire

Physical Demands & Working Conditions

The role functions in a fast-paced retail environment, requiring attention to detail and customer needs. Physical demands vary by department but generally include:

• Constantly reaching, grasping, standing, walking, and pivoting
• Frequently stooping, pushing/pulling, pinching, and performing fine motor movements
• Occasionally lifting, bending, squatting, kneeling, climbing, and twisting
• Exposure to cold, loud noise, and wet conditions varies by department
• Lifting requirements range from 30 lbs to 65 lbs, with some departments managing over 135 lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.