Jobs · Customer Service · Tennessee

Bulk Manager

Sprouts Farmers Market · Smyrna, TN · 2 wk ago
On-siteCustomer ServiceFull-time

About the role

As a Bulk Manager at Sprouts Farmers Market, you will oversee a prominent department visited by hundreds of customers each week. You’ll lead a team to deliver an extraordinary customer service experience in a friendly environment, helping customers make healthy choices in one of the fastest-growing retailers.

Responsibilities

  • Oversee the maintenance, packing, and stocking of all bulk foods, ensuring adherence to the merchandising Bulk plan.
  • Ensure your team properly packages, scales, fills, prepares, wraps, and prices bulk items accurately and legibly.
  • Order and maintain inventory, rotate product using code dates, and follow the company’s cleaning and sanitation program.
  • Oversee department compliance with all company and governmental safety, health, Weights & Measures, and COOL regulations.
  • Communicate standards, expectations, policy changes, and product knowledge to team members.
  • Provide a high level of customer service, ensuring bulk items are properly prepared, packaged, presented, and the area remains clean and orderly.
  • Receive, unload, and stock merchandise as needed throughout the day.
  • Engage and evaluate team members through coaching, feedback, and one-on-one development discussions.
  • Make recommendations on merit increases via the bi-annual performance review process.
  • Attend and participate in in-store meetings regularly.
  • Recruit, hire, and make promotion/transfer decisions in collaboration with the Store Manager.
  • Exercise independent judgment to address team member concerns and document corrective actions when needed, including collaboration with HR partners.
  • Create and adjust schedules and staffing levels to ensure maximum productivity and efficiency.
  • Serve as a Key Carrier for the store and/or act as a Manager on Duty (MOD) as needed.

Requirements

  • At least 18 years of age.
  • 1–2 years of experience in a retail grocery environment and 1 year of managerial leadership experience.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Knowledge of weekly ad items and ability to direct customers to product locations throughout the store.
  • Working knowledge of personnel reports, margin reports, weekly sales numbers, and financial goals.
  • Outgoing and friendly behavior with a positive attitude toward team members and customers.
  • Ability to move product weighing up to 50 lbs. vertically/horizontally from 4” to 36” for distances up to 4 feet, for up to 15 hours without mechanical assistance.
  • Ability to stand continuously for up to 4 hours, totaling 8 hours per shift.

Benefits

  • Competitive pay.
  • Sick time plan to support you or your immediate family’s health.
  • Vacation accrual plan.
  • Opportunities for career growth.
  • 15% discount for you and one other family member on all Sprouts purchases.
  • Flexible schedules.
  • Employee Assistance Program (EAP).
  • 401(K) retirement savings plan with a generous company match.
  • Company-paid life insurance.
  • Contests and appreciation events throughout the year with prizes, food, and fun.
  • Bonus based on company and/or individual performance (eligibility requirements may apply).
  • Affordable benefit coverage, including medical, dental, and vision.
  • Health Savings Account with company match.
  • Pre-tax Flexible Spending Accounts for healthcare and dependent care.
  • Company-paid short-term disability coverage.
  • Paid parental leave for both mothers and fathers.
  • Paid holidays.
  • DailyPay: Access your earned wages before payday at no extra cost.

Why Sprouts

At Sprouts, we’re committed to fostering an inclusive, respectful, and caring workplace culture. Our Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth, including:

  • Inspiring Women at Sprouts
  • Rainbow Alliance at Sprouts
  • Sabor at Sprouts
  • Soul at Sprouts
  • Honored to Serve at Sprouts

Join a fast-paced, rapidly growing company where teams pride themselves on empowering others and growing careers in healthy living.

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