Builds Engineer I

About the role

The Builds Engineer I at Courser is responsible for designing, configuring, and deploying IT environments for clients. This includes setting up new workstations, laptops, servers, networking solutions, virtual machines, and cloud-based infrastructure. The role involves building custom environments based on client needs, automating deployments, and ensuring solutions are optimized for performance, scalability, and security.

Responsibilities

• Configure and deploy laptops, workstations, servers, network equipment, virtual machines, and cloud-based resources to meet client specifications.
• Design and build custom IT environments tailored to client requirements, ensuring adherence to industry best practices.
• Set up and configure systems for scalability, performance, and security, leveraging virtualization and cloud technologies where applicable.
• Develop and implement automation scripts and workflows to streamline the build process, improve efficiency, and reduce manual effort.
• Use configuration management tools (e.g., Immybot, Ansible, Puppet, or Terraform) to automate deployments and maintain consistency across environments.
• Regularly review and optimize scripts and automation processes to ensure they align with changing technologies and client needs.
• Conduct thorough testing of new builds, including performance benchmarking, security checks, and functionality tests.
• Ensure that all deployments meet quality standards, and work closely with QA and support teams to identify and resolve any issues before client handover.
• Document test results and communicate findings to internal teams to support continuous improvement.
• Document build configurations, processes, and system architectures to ensure clarity and consistency for ongoing maintenance.
• Maintain an internal knowledge base of build standards, troubleshooting steps, and best practices for use by the broader technical team.
• Provide technical guidance and documentation to clients on build processes, usage instructions, and system maintenance tips.
• Work closely with project managers, account managers, and client representatives to understand project requirements and client goals.
• Participate in client discussions to provide insights on technical feasibility, deployment timelines, and resource needs.
• Offer post-deployment support and troubleshoot issues related to newly deployed environments.
• Propose and implement improvements to build processes, infrastructure design, and automation to enhance service delivery and efficiency.
• Ensure that all builds comply with relevant security standards, client policies, and regulatory requirements.
• Implement security best practices in system configuration, including network segmentation, firewalls, access controls, and data encryption.
• Conduct regular audits of build processes to ensure they meet compliance standards and proactively address any vulnerabilities.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 1+ years of experience in infrastructure deployment, systems engineering, or build engineering within an MSP or IT services environment.
• Proficiency with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure, Google Cloud).
• Experience with scripting languages (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Puppet, Terraform).
• Solid understanding of networking fundamentals, storage, and security best practices.
• Familiarity with containerization (Docker, Kubernetes) is a plus.

Key Skills And Competencies

• Technical Proficiency: Strong expertise in IT infrastructure, virtualization, and cloud technologies; ability to design and deploy robust environments.
• Automation Skills: Proficiency with scripting and configuration management tools to automate and streamline deployments.
• Problem-Solving: Strong analytical and troubleshooting skills to resolve issues with builds and deployments efficiently.
• Attention to Detail: Ensures accuracy and thoroughness in building configurations, testing, and documentation.
• Communication: Ability to communicate technical information clearly to clients and internal teams.
• Collaboration: Team player with a proactive approach to working with technical, project, and client teams.