Building Operations Manager

About the role

This role focuses on improving operational processes within the Development Services Department to enhance efficiency, consistency, regulatory compliance, and customer service.

Responsibilities

• Capture and document current workflows through staff interviews, observation, and system analysis.
• Analyze operational data and KPIs to measure performance and identify areas for improvement.
• Create, maintain, and control Standard Operating Procedures (SOPs) and other documentation.
• Develop and implement short- and long-term strategic plans to improve operational efficiency and align with city goals.
• Establish, track, and report on KPIs to senior management and stakeholders to demonstrate the impact of improvements.
• Design optimized processes for permitting, plan review, inspections, certificates, and records management.
• Lead rollout of new processes, including staff training and change management.
• Maintain and monitor performance metrics and recommend continuous improvements.
• Support alignment of permitting and inspection software with operational workflows.

Requirements

• Bachelor’s degree in Public Administration, Business Administration, Construction Management, Urban Planning, Data Analytics, or related field.
• Five (5) years of experience in operations management, process improvement, or development services.
• Experience working in a municipality or county building, planning, zoning, or development services department is preferred.
• Demonstrated experience documenting and redesigning organizational workflows.
• Proficiency in Microsoft Office software applications, such as Word, Excel, etc.
• Familiarity with Lean, Six Sigma, and Business Process Management (BPM) methodologies preferred.
• Experience implementing workflow changes within permitting or enterprise software systems is preferred.
• Project Management Professional (PMP) certification or equivalent project management experience is preferred.
• International Code Council (ICC) certification(s) or demonstrated familiarity with building code administration is preferred.
• Must be able to understand and comprehend written and verbal instructions.
• Must possess a valid Florida driver's license with a clean driving record.
• Must pass a background screening process.

Qualifying Individuals with Disabilities

Qualifying individuals with disabilities may be provided reasonable accommodations to enable them to perform the essential functions.

Physical and Environmental Demands

The physical and environmental demands for this position have been listed on the last page of this description.

Work Authorization/Security Clearance

The employee must successfully pass a background screening process and comply with the City’s Drug-Free Workplace policy.

Equal Opportunity Statement

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Qualifying individuals with disabilities may be provided reasonable accommodations to enable them to perform the essential functions.

Veteran’s Preference Policy

In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, the City of Homestead complies with Florida law by providing Veterans' Preference in hiring. Qualified applicants, including veterans, spouses, widows/widowers, parents of service members, and current reserve or National Guard members, may receive hiring priority if they meet minimum qualifications and can perform the duties required. Veterans’ Preference includes additional points on exams, prioritized placement on employment lists, and education waivers for certain qualified individuals. This preference ensures eligible candidates are considered fairly at all stages of the hiring process.