Building Automation Service Specialist II

About the role

Our Service Specialists perform assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. They respond to emergency service calls as directed during regularly scheduled hours and after hours as needed.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully completes assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintains tools and test equipment
• Support after hours during on-call rotation, responds to service calls (emergency and on-site) as assigned
• Performs repairs as directed on all automation system types
• Be responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generates reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assists with training
• Identify and reports system discrepancies, suggests system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and performs system checkout and startup on projects
• Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work rotational on-call and/or minimal overnight travel
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
• Perform other duties as assigned

Requirements

• Basic Qualifications: 3+ years of experience servicing, maintaining, troubleshooting, or commissioning electronic control systems, HVAC equipment, building automation systems, or other related electromechanical systems.
• Demonstrated experience working with electromechanical systems through employment, military service, technical training, or education, including the use of personal computers, software applications, and electronic diagnostic equipment (e.g., multimeters).
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions.
• Must be able and willing to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted.
• Experience with Microsoft Office (Word, Excel, and Outlook).
• Ability and willingness to work overtime when needed.
• Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program.

Qualifications

• High school diploma or state-recognized GED
• Engineering and programming (PLC or BMS) background
• Knowledge of building system communication protocols (BACnet, Modbus, TCP/IP)
• Specialized skill training/certification

Skills

• Basic HVAC controls
• Building controls
• Programming
• HVAC field technician
• Heating, ventilation, air conditioning
• Direct digital control
• Apogee
• Desigo
• Modbus
• Tridium
• Niagara
• Alerton
• Climb ladders, scaffolds, and high lift equipment
• Work in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Use hand tools, laptop, email, smartphone, and tablet
• Carry and move equipment and tools weighing up to 75 pounds unassisted
• Use personal computers, software applications, and electronic diagnostic equipment (e.g., multimeters)
• Use Microsoft Office (Word, Excel, and Outlook)
• Work overtime when needed
• Drive a vehicle

Benefits

This role is based in Cambridge, MA (single-site support) and is commutable from Arlington, Somerville, Waltham, Newton, Medford, and surrounding Metro Boston communities. Support after hours during on-call rotation, responds to service calls (emergency and on-site) as assigned. Performs repairs as directed on all automation system types Be responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules Maintain complete and accurate documentation of services performed and generates reports within Siemens tools Provide instructions to customer personnel regarding proper system operations and assists with training Identify and reports system discrepancies, suggests system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and performs system checkout and startup on projects Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments) Work rotational on-call and/or minimal overnight travel Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs performs other duties as assigned

Pay

The pay range for this position is $68,401 - $117,259 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.