Builder Service Specialist

About the role

Banko Overhead Doors, a trusted leader serving West Central Florida since 1984, is seeking a relationship-oriented individual to join their Builder Services team in a builder account services role. Ideal candidates enjoy interacting with others, are creative, and have high follow-up skills. This role requires someone who thrives in a fast-paced environment that is organized and capable of handling multiple tasks while working well in a team.

Key Responsibilities

• SUPPORT, MANAGEMENT, AND MAIN POINT OF CONTACT OF ASSIGNED BUILDER ACCOUNTS
• SUPPORTING THE SETTING AND ACHIEVEMENT OF POSITIONAL GOALS FOR ACCOUNTS
• HANDLING HIGH LEVEL COMPLAINTS AND CONCERNS
• ANSWERING HIGH VOLUME CALLS
• WORKING WITH CO-WORKERS AND MANAGEMENT TEAM TO STAY UP-TO-DATE WITH PRODUCTS
• PARTICIPATING IN CONFIRMATION PRE-CALLS FOR DELIVERY AND INSTALLATION
• SUPPORTING EFFORTS BY ALL MEMBERS OF BANKO DOORS TO CONTINUOUSLY IMPROVE DEPARTMENTAL AND COMPANY PERFORMANCE

Qualifications

• ASSOCIATES DEGREE OR EQUIVALENT EXPERIENCE IN THE CUSTOMER SERVICE OR ACCOUNT MANAGEMENT FIELD (3-5 YEARS)
• STRONG COMMUNICATION SKILLS
• RELATIONSHIP BUILDER WITH A POSITIVE, GO-GETTER ATTITUDE
• MUST BE ABLE TO WORK IN HIGH PRESSURE SITUATIONS
• MUST BE A TEAM-PLAYER AND ABLE TO TAKE DIRECTION
• HIGHLY MOTIVATED AND RESULTS ORIENTED
• STRONG ORGANIZATIONAL SKILLS
• ABILITY TO USE GOOD JUDGMENT IN PERFORMING CONFLICTING DEMANDS AND MANAGING PRIORITIES
• STRONG INITIATIVE WITH AN ABILITY TO SEEK OUT RELEVANT INFORMATION PRIOR TO MAKING TIMELY DECISIONS
• MUST HAVE FULL UNDERSTANDING AND PROFICIENT USE OF MICROSOFT OFFICE SUITE
• MINIMUM TYPING SPEED OF 50 WPM
• MUST PASS A PRE-Employment BACKGROUND CHECK