Buffet Restaurant Supervisor

Responsibilities

• Contribute to the success by ensuring the highest level of guest service.
• Serve internal and external guests in a professional, accurate, and timely manner.
• Interview, discipline, develop, and train staff.
• Lead team member shift meetings.
• Monitor and supervise shift activities, opening and closing duties.
• Interact with guests to resolve any guest issues.
• Work with other supervisors to facilitate a pleasurable dining experience for guests.
• Fills in for line staff when required.
• Demonstrate proactive leadership skills.
• Communicate well with guests and team members in a team environment.

Qualifications

• Minimum 1-year previous F&B Supervision/Management experience required in FOH operations or relevant degree in hospitality program.
• Problem Solving, Quality Control and Priority Assessment - Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.
• Conflict Management - An Assistant Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company policy and procedure. Requires the often-unbiased mediation skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.
• Information Gathering - Must identify and utilize internal and external sources to improve and maintain the company’s objectives.
• Sales Techniques and Guest Influence - Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.
• Understand measurements of liquid and weight and temperatures.
• Able to work in high volume, sometimes loud and ever-changing environment.
• Basic to intermediate computer knowledge.
• Able to speak and write English.
• Able to communicate information through spoken words and sentences that others will understand.
• Able to read and understand information and instructions presented in writing.
• Able to stand for duration of shift.
• Able to bend, stoop and continuously use hands.
• Able to push and pull up to 25lbs pounds and occasionally up to 45lbs.
• Able to work all shifts including weekends and holidays when needed.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Tuition and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available across four different restaurants.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Subsidized bus transportation up to 80%.

Pay

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.