Buffet - Food Server

About the company

Valley View Casino & Hotel – named one of San Diego's Best Places To Work by the San Diego Business Journal. Deeply rooted in the Valley Center community, the San Pasqual Band of Mission Indians have a rich local history with traditions founded upon “good neighbor” values. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors. Our team members are the foundation of who we are and what we do, offering a career path full of opportunities for advancement.

About the role

Responsible for providing dining service to all guests in an efficient, courteous and professional manner, displaying a high standard of guest service.

Responsibilities

• Support and uphold Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
• Greet guests in a courteous and caring manner using personalized service.
• Provide prompt, efficient and courteous service of food and beverages to restaurant customers in accordance with venue standards.
• Take and fill all food and drink orders; assist in maintaining customer dining areas in a clean and neat manner.
• Monitor customer needs on a continual basis ensuring all requests are promptly fulfilled.
• Interact with all Team Members in a professional and courteous manner producing a smoothly and efficiently run operation.
• Assist other restaurant personnel with maintenance (side work, opening/closing duties) as necessary.
• Demonstrate flexibility and adaptability to a changing clientele and environment.
• Perform other duties deemed necessary by Supervisor, Manager and/or Department Director.
• Conduct all responsibilities in a professional and ethical manner.
• Maintain a consistent, regular attendance record.

Requirements

• High School diploma or GED equivalent.
• One year of food service experience in a full-service restaurant.
• Ability to communicate effectively in a positive manner using English in written, verbal and oral form.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Must be able to successfully pass applicable auditions or skill testing.

Preferred qualifications

• Bi-lingual in English and a second language.
• Previous experience in a gaming/casino environment.

Physical requirements

• Clear vision (close, distant, peripheral, and depth perception) for navigating office and casino environments, reading reports and policies, operating data processing equipment.
• Regularly required to talk and hear.
• Regularly required to sit and use hands to manipulate, handle, or feel.
• Regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• Frequently lift and/or move up to 25 pounds; occasionally lift and/or move up to 50 pounds.

Working conditions

• Casino operates 24 hours per day, seven days per week; must be flexible to work any and all shifts.
• Exposure to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles.
• Usually subject to inside environmental conditions (protection from weather but not necessarily temperature changes).
• Occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• Noise level usually moderate; on the casino floor noise level increases to loud.

Additional information

• Native American hiring preference applies.
• This job description does not list all duties; you may be instructed by management to perform other tasks or functions.
• Evaluation based on performance of listed tasks and ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.