Buffet - Food Server

About the role

Valley View Casino & Hotel is a member of the winning team, recognized as one of San Diego's Best Places To Work by the San Diego Business Journal. Located in the Valley Center community, the casino reflects the proud heritage of the San Pasqual Band of Mission Indians, who have been a part of this community for generations. This position is within the foundation of our team members, who are the key to our success.

Responsibilities

• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
• Greet guests in a courteous and caring manner using personalized service.
• Perform necessary tasks to service customers, including taking and filling all food and drink orders and maintaining customer dining areas in a clean and neat manner.
• Monitor customer needs on a continual basis ensuring all requests will be promptly fulfilled.
• Interact with all Team Members in a professional and courteous manner to produce a smoothly and efficiently run operation.
• Absorb and assist other restaurant personnel with maintenance (side work, opening/closing duties) as necessary.
• Flexibility and adaptability to a changing clientele and environment.
• Conduct all responsibilities in a professional and ethical manner.
• Maintain a consistent, regular attendance record.

Requirements

• High School diploma or GED equivalent.
• One year of food service experience in a full-service restaurant.
• Ability to communicate effectively in a positive manner using English in written, verbal and oral form.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Must be able to successfully pass applicable auditions or skill testing.

Preferred Qualifications

• Bi-lingual in English and a second language.
• Previous experience in a gaming/casino environment.

Physical Requirements

• Clear vision (close, distant, peripheral, and depth perception).
• Sit and use hands to manipulate, handle, or feel.
• Stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Frequent lifting and/or moving up to 25 pounds; occasional lifting and/or moving up to 50 pounds.
• Exposure to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles.
• Work in an environment that is usually moderate in noise level, but increases to loud while on the casino floor.

Working Conditions

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.

Other Information

• Native American hiring preference applies.
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.