Buffet Cashier - Full Time

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be part of an exciting, fast-paced industry with a diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. The company supports your career growth and offers a competitive Total Rewards package focused on financial, physical, and mental well-being.

Responsibilities

• Exhibit a friendly, helpful, and courteous manner when dealing with customers and fellow team members.
• Perform any and all duties as assigned by your supervisor or a member of management.
• Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.
• Remain current on all coupons, promotions, and certificates applicable to Food and Beverage outlets.
• Use the front-line checklist to restock inventory as needed.
• Track and assign seats in accordance with established procedures.
• Stand for a full shift and maintain cleanliness and sanitary conditions.
• Perform assigned cleaning and general maintenance tasks.
• Report issues and/or guest complaints to leadership.
• Serve as an ambassador for all Food and Beverage outlets, promoting superior customer service.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Report potential regulatory compliance issues to management.
• Maintain strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 18 years of age.
• High School diploma or equivalent; or one to three months of related experience and/or training; or equivalent combination of education and experience.
• Prior food handling, cashier, and/or attendant experience preferred.
• Knowledge of proper food holding temperatures, temperature danger zones, and proper use of cleaning chemicals preferred but not required.
• Ability to work weekends, nights, and holidays as scheduled.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Excellent communication skills (both verbal and written).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to present proper phone etiquette.
• Ability to interact with guests, staff, and colleagues and resolve problems diplomatically.
• Ability to present information and respond to questions from groups of managers, clients, customers, and the public.

Physical Demands

• Regularly lift and/or move up to 10 pounds.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off earned according to local policy, increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.