Budtender - Part-Time

About the role

The Sales Associate plays a crucial role in delivering world-class customer service and driving sales at C3 Industries' dispensaries. This position requires a deep understanding of cannabis products and an ability to provide personalized recommendations and effective upselling techniques.

Responsibilities

• Provide exceptional customer service by prioritizing customer needs and ensuring a positive shopping experience.
• Meet or exceed individual sales targets and conversion rate goals as defined by store leadership.
• Greet customers upon entry and verify required identification (ID).
• Assist new customers with state-required forms and update customer information in the system.
• Maintain the waiting room and sales floor during downtime, ensuring they are well-stocked.
• Educate customers on cannabis properties and genetics based on their needs and preferences.
• Fill online orders efficiently, focusing on customer experience.
• Handle customer complaints professionally and escalate issues to management when necessary.
• Maintain product and strain knowledge and stay updated on current trends.
• Accurately use and manage the point of sale (POS) system.
• Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting.
• Assist with product intake, inventory counts, and audits.
• Support the management team to increase sales and foot traffic.
• Work closely with the management team to ensure compliance with all relevant policies, including state/local regulations, security protocols, access protocols, inventory tracking, dress codes, and work schedules.

Requirements

• 1+ years’ customer service experience.
• High school diploma or GED.
• Experience with POS systems and cash handling practices.
• Commitment to meeting Key Performance Indicators on a regular basis.
• Effective multi-tasker with the ability to prioritize tasks independently.
• Strong oral and written communication skills, with the ability to communicate professionally.
• Knowledge of state and local regulations is preferred.
• Ability to pass a background check and be 21 years of age or older.
• Willingness to work nights, weekends, and some holidays.
• Must be able to obtain and maintain required state licenses based on work location.

Skills

• Deep product knowledge of cannabis products.
• Proactive sales approach.
• Effective communication and problem-solving skills.
• Ability to handle customer complaints professionally.
• Strong organizational and time management skills.