Budtender – Cannabis Dispensary

About Moment Dispensary At Moment Dispensary, we believe cannabis is about more than a product — it's about the experiences, connections, and moments that make life meaningful. Our goal is to provide welcoming access to cannabis and create opportunities for people to discover new products and experiences in a comfortable, positive, and inclusive environment. We strive to be a positive part of the community by providing knowledgeable service, building genuine relationships, and helping customers find products that fit their individual interests and needs.

About the Role

The Budtender is a customer-facing position focused on providing an excellent customer experience, educating customers about cannabis products, and helping drive sales. The ideal candidate is friendly, approachable, interested in cannabis, and comfortable working with a wide range of customers. Budtenders represent the Moment brand with professionalism and enthusiasm and help create a welcoming environment where customers feel comfortable exploring cannabis. The Budtender works under the direction of the General Manager and follows all Company policies, procedures, and applicable Maryland cannabis regulations.

Responsibilities

• Welcome customers and provide friendly, professional service.
• Represent the Moment brand in a positive, enthusiastic and authentic manner.
• Learn about customer preferences and recommend appropriate products.
• Educate customers about cannabis products, brands, accessories and available options.
• Help drive sales by actively engaging with customers, promoting products and brands, and identifying opportunities to recommend complementary products and accessories.
• Build positive customer relationships and encourage repeat visits.
• Process customer purchases accurately using the point-of-sale system.
• Stay informed about current products, new arrivals, and the Company’s promotions and initiatives and actively communicate information to customers.
• Follow all Company policies, procedures, and applicable Maryland cannabis regulations.
• Assist with stocking, merchandising, inventory counts, cleaning and general dispensary operations as assigned.
• Maintain a clean, organized, and welcoming sales floor.
• Assist with opening and closing procedures as assigned.
• Participate in product and brand training.
• Relay product feedback and other market trends and key information to management.
• Deliver consistently positive customer experiences that reflects the Moment brand.
• Perform other duties as assigned by management.

Qualifications

• Must be 21 years of age or older.
• Must successfully complete all required onboarding and be able to pass a background check and receive MCA Agent approval.
• Previous customer service, retail, sales, hospitality, cannabis, or related experience preferred.
• Strong communication and customer service skills.
• Friendly, approachable, and comfortable interacting with a wide range of customers.
• Genuine interest in providing an excellent customer experience.
• Willingness and ability to learn new systems and processes.
• Ability to adapt to a startup environment and changing business needs.
• Comfortable working in a fast-paced retail environment.
• Ability to follow established procedures and policies.
• Comfortable with technology and ability to learn to use our systems.
• Reliable, punctual, organized, and able to work as part of a team.

Skills

• Previous experience as a budtender or in a licensed cannabis dispensary.
• Knowledge of cannabis products and consumption formats.
• Experience working with point-of-sale systems, especially in a cannabis environment.

Requirements

• Ability to stand and walk for extended periods during shifts.
• Ability to work evenings, weekends, and holidays as required.

Benefits

• Paid time-off available after probationary period
• Employee samples, discounts, swag and merchandise
• Eligibility to participate in employer-sponsored group health plan