Budtender

Duties and Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining the potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely. Communicate any requests or unresolved concerns to management immediately.
• Accurately receives, coordinates, and fulfills customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy, and in operating order, while keeping a “Customer first” acuity.
• Mets/exceeds day-to-day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team-centric sales targets within each dispensary.
• Assists management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
• Fosters a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.

Qualifications

• Must be at least 21 years of age
• Able to pass all background checks as required by state cannabis agency
• Availability to work retail schedule that includes nights and weekends
• Prior customer service experience in hospitality, pharmacy, customer services, or retail environment
• Maintains regular and punctual attendance

Experience

• 1-3 years working in retail or other customer service position, cannabis experience is a plus

Competencies (Knowledge, Skills, and Attitude)

• Customer Obsessed - Dedicated to creating a remarkable experience for customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation
• Adaptable / Flexible - Effectively manages change and adjusts comfortably to new people and processes; multi-tasks and handles ambiguity and stress well while remaining positive; bounces back quickly from challenging situations; asks for help when needed and stays focused on being a force for good.
• Learning on the Fly - learns quickly when facing new problems; a relentless and versatile learner, open to change
• Direct reports - No direct reports