Bswift System Analyst - Remote (EST)

Essential Duties and Responsibilities

• Support Bswift technology implementations, in accordance with company standard operating procedures, processes, and documentation.
• Covers coordination with managers and users to identify systems problems; assessment of severity of the issues and prioritization of responses as appropriate.
• Partners with project coordinators and other internal and external team members and clients as part of new implementation and ongoing client support duties.
• Manages client import/exports, payroll/carrier files, and discrepancy reports.
• Provides on-call technical support and responses to inquiries regarding EDI vendor feeds.
• Actively solves data production technical problems, working to reduce future technical errors by partnering with team members to discuss actionable resolutions.
• Routinely conducts analysis of data transactions.
• Makes recommendations for the resolution of production problems.
• Works with third-party compliance approval.
• Quality and control management of Bswift.
• Trains client HR partners on Bswift software and processes.
• Maintains Bswift system for accuracy.
• Audit excel and text files.

Qualifications, Skills And Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with a proven ability to collaborate with a team.
• Excellent analytical and problem-solving skills.
• Extensive knowledge of computer systems and programming.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or able to quickly learn systems and software used by the organization.
• Familiarity with standard concepts, practices, and procedures within the benefits management and administration industry.
• Excellent communication, project management, time management, planning, organization, and multitasking skills.
• Exceptional customer service with internal and external team members and clients involving email, phone and in-person communications.
• Proficient in Microsoft Excel, Microsoft Access, and Word.
• Ability to perform a variety of tasks while managing priorities to meet internal and external client deadlines within results driven environment.
• Ability to work well under pressure, especially during high volume client implementation periods.
• Ability to work with different internal teams to deliver results to clients in a professional manner.
• Ability to listen to feedback and adjust communication style depending upon the audience.
• Ability to think critically and develop creative business solutions to meet clients’ needs.
• Ability to identify and implement process improvements.
• Proven analytical, evaluative, and problem-solving abilities.
• Keen attention to detail.

Qualifications

• Requires a bachelor’s degree or equivalent, preferably in business administration, computer science, or information systems.
• 2-3 Years of application/system analysis/enrollment build experience preferred.
• 2-3 Years of insurance experience.
• 1-2 Years of Bswift experience.

Pay

The typical base pay range for this role nationwide is $40 to $43 per hour. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.