DirectJobHub
Jobs · Customer Service · Texas

BSC Customer Service Liaison Partime

Vibrant Works · San Angelo, TX · 4 days ago
On-siteCustomer ServicePart-time

About the Company

Vibrant Works, a nonprofit organization, has been empowering individuals with vision loss since 1933. Formerly known as San Antonio Lighthouse for the Blind and Vision Impaired, we are dedicated to providing rehabilitation services and employment opportunities for people who are blind or vision-impaired. Our mission is grounded in promoting independence, self-reliance, and inclusivity. Through meaningful work experiences, we continue to make a positive impact on lives.

JOB SUMMARY

The Customer Service Liaison serves as the primary point of contact for customers and addresses concerns. The CSL’s primary role is to ensure customer satisfaction with the product or service, and help maintain positive and profitable customer relationships. Working closely with store personnel, they provide total oversight of customer requests and provide quality customer service.

JOB FUNCTIONS AND RESPONSIBILITIES

  • Tracks customer order status, conducts follow-ups, and secures transfers for delayed shipments, and notification of received merchandise
  • Receives customer orders and inquiries from e-mail, fax and telephone
  • Verifies and audits sales orders;
  • Ensures creation of backorders when applicable
  • Ensures accuracy in price and minimum order quantity
  • Adds addresses customer concerns and complaints; and keeps store management involved in any customer feedback
  • Works AR for customer accounts
  • Affords inventory control
  • Completes special projects as needed

PHYSICAL REQUIREMENTS

  • Prolonged periods of sitting, standing and bending
  • Must be able to lift up to 50 pounds

EDUCATION/EXPERIENCE

  • A high school diploma or equivalent required
  • Experience working with a base service center (BSC) highly preferred
  • Experience with Windows
  • Nonprofit experience a plus

SKILLS/ABILITIES

  • Customer Service Skills required
  • Must carry a mentality of being customer-centric (customer-focused)
  • Basic Math skills required
  • Basic computer skills required
  • Ability to type on a keyboard and operate general office equipment
  • Excellent communication skills required
  • Ability to organize, prioritize and follow through on tasks and projects
  • Ability to pay close attention to detail
  • Willingness to be a leader, with a strong commitment to teamwork

Similar jobs