BSA, OFAC Associate

About the role

At Customers Bank, we are seeking a BSA OFAC Associate to join our team. This role reports to the OFAC Subject Matter Experts and supports the Bank's sanctions compliance program.

Responsibilities

• Review and disposition daily sanctions escalations generated by OFAC/sanctions screening software (e.g., customer onboarding, wire transfers, ACH, and other transaction screening)
• Conduct research to determine whether an alert represents a true match, false positive, or potential true match requiring escalation
• Document investigation findings clearly and consistently in case management systems
• Escalate confirmed or suspected matches to senior compliance staff for further review and potential filing of blocked/rejected transaction reports with OFAC
• Affiliate with maintaining and updating sanctions screening lists and watchlist parameters
• Assist with periodic look-back reviews and quality control testing of the sanctions screening program
• Affiliate with training materials or sessions for staff on sanctions compliance topics
• Collaborate with BSA/AML, Fraud, and Legal teams on cross-functional investigations
• Leverage data analytics tools to identify patterns, error trends, emerging risks, inefficiencies, and opportunities for process improvement
• Use AI-driven insights to support continuous monitoring, detect anomalies, and identify root causes behind recurring deficiencies
• Validate outputs from automated monitoring systems, including rules, workflows, and AI-enabled detection models, to ensure accuracy and reliability
• Work with internal teams to address QC findings, remediate control weaknesses, and strengthen process adherence
• Support internal and external audits through documentation preparation, walkthroughs, and coordination of data requests
• Maintain and update QC procedures, testing guides, and policy documentation, including changes related to new analytics or automation tools

Requirements

• Minimum 3 years of experience in BSA/AML, OFAC/Sanctions compliance, or related financial crimes role (banking or financial services preferred)
• Working knowledge of OFAC regulations, SDN List, sanctions programs, and related regulatory guidance
• Strong written and verbal communication skills
• Strong analytical mindset with high attention to detail and the ability to interpret data and identify root causes
• Prioritize multitasking, work independently, and collaborate effectively within a team environment

Preferred Qualifications

• Bachelor's degree in business, finance, criminal justice, or related field
• Certifications such as ACAMS, CGSS (Certified Global Sanctions Specialist), or other sanctions-related credentials
• Familiarity with, or interest in learning, automation/AI-assisted monitoring tools as part of ongoing process improvement efforts
• Familiarity with non-U.S. sanctions regimes, including United Nations, European Union, United Kingdom, and other applicable global sanctions programs
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Familiarity with sanctions screening software, preferably LexisNexis Bridger Insight XG and Verafin
• Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement

Benefits

Customers Bank offers a competitive salary range of $80,000 - $90,000 annually, based on overall skills and experience. We are an equal opportunity employer and provide reasonable accommodations upon request for qualified individuals with disabilities.