BSA & Card Services Assistant

Specific Job Functions

The BSA/Card Services Assistant is responsible for assisting in maintaining a risk-based BSA/AML and OFAC compliance program and in maintaining the ATM/Debit Card Services Program.

BSA/AML & OFAC Functions

• Review Customer Due Diligence and Beneficial Ownership forms completed by the branches in the BSA/AML transaction monitoring system to ensure completeness and accuracy
• Review monetary instrument logs completed by the branches in the BSA/AML transaction monitoring system
• Review and clear alerts generated by OFAC watchlist screening and 314(a) information requests in the BSA/AML transaction monitoring system
• Review and clear AML and FRAML alerts generated by the BSA/AML transaction monitoring system
• Prepare and/or review financial reports, such as Currency Transaction Reports and/or Suspicious Activity Reports
• Review and/or conduct Enhanced Due Diligence for higher risk customers, including site inspections
• Assist with the BSA/AML and OFAC training of bank personnel commensurate with the requirements of their position
• Support branch personnel with BSA, AML & OFAC issues
• Assist with the preparation of documents in response to audits or examinations of the BSA Department

Card Services Functions

• Review and monitor daily Card Services reports
• Review and/or process card maintenance requests, including limit changes, status changes, release of cards for particular transactions etc.
• Order ATM/Debit Cards as necessary
• Investigate disputed transactions and conduct necessary investigations to enable chargeback/dispute resolution
• Maintain all logs and records relating to disputed transactions to ensure that the claim is handled in accordance with legal and regulatory requirements, such as Regulation E, and in accordance with network rules
• Investigate ATM differences when differences are reported
• Review, verify and/or process all claim adjustments to include fee and interest reimbursement, as applicable, for disputed claims
• Review and process Visa, FICO and Verafin card services alerts
• Participate in the maintenance, updating and reconciliation of the monthly Potential Loss and Write-Off reports
• Support branch personnel with Card Services questions and issues