Brunch Host

Position SummaryThe Brunch Host the first impression of any new guests to the Wythe—it is imperative to provide a warm and genuine experience to the guests as they enter our space for the first time. It is essential to the Wythe Hotel that all guest relations are kind, thoughtful, personal and professional in a manner that is consistent with our ethos. The host manages the restaurant floor plan ensuring that guests are seated in an accurate and timely manner. They effectively communicate with guests to update them on wait-times, confirm special occasions and facilitate with both our venues as needed to reserve tables for our walk-in guests. Brunch is one of our busiest services and requires a seasoned host with a strong sense of organization and hospitality. This role requires Saturday and Sunday availability. Job ResponsibilitiesGreeting guests in a polite and hospitable manner, making in-person reservations and assisting with guest requests and questionsWelcome all guests warmly and with a positive attitude Offering assistance to our guests with coats, bags, strollers, etc.Handling the reservation system to make guest’s check-in and seating as smooth as possibleMaintaining updated table information in the reservation systemConveying all appropriate guest information to managers, staff and chefs (e.g. VIP’s, special occasions, special requests, etc.)Quoting accurate wait times (if appropriate) for walk-in guests and effectively managing wait-listAccommodating guest requests whenever possibleOffering a warm farewell to every guest as they leave the restaurantImmediately notifying management of any guest complaints, including any interactions with a guest that leads the host to believe that the guest is not 100% happy with their visitMaintaining a clean, orderly host stand and entrance areaLiaising with the reservations and management teams to confirm all bookings are up to date and accurateRequirements and SkillsExperience with Resy preferredWeekend availability a mustAble to lift up to 20lbsAbility to stand and work on your feet for up to 8+ hoursAble to communicate clearly and concisely Able to work as part of a team Able to work in a fast pace, noisy environmentWhy This Role MattersAs the first face guests see when arriving at either of our venues, you set the tone for their entire experience. This is our first chance to ‘wow’ them and show them the Wythe Way: warm, friendly and outstanding service from the host stand and beyond. About Wythe HotelHoused in a meticulously restored 1901 factory building, steps from the Williamsburg waterfront, the Wythe Hotel stands as a testament to Brooklyn's industrial heritage and contemporary sophistication. Our Michelin-recognized hotel supported by Le Crocodile, Bar Blondeau, and a celebrated events program, demands exceptional standards that honor both our historic character and evolving luxury positioning. As we lead Brooklyn's hospitality evolution, we remain committed to sustainable practices while delivering discreet, authentic experiences that resonate with our discerning guests.Wythe WorkplaceWythe Hotel is committed to creating an inclusive workplace that promotes and values diversity. We encourage applications from individuals of all backgrounds, abilities, and perspectives. Schedule Days: Sunday, Saturday Shifts: Early AM, Day Weekends required More detail about Le Crocodile part of Wythe Hotel , please visit https://culinaryagents.com/entities/85069-Le-Crocodile