Brow Waxing Expert

Overview

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Arch Expert (AE) is responsible for maximizing sales in the Benefit brand by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise and performing short services, including eyebrow/facial waxing and tinting. They represent the image, products, and culture of the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in‑store events), people (guest service), and process (operating procedures and compliance standards). This position requires an active license in Esthetics or Cosmetology (as required by law), exceptional guest service, and the aptitude to learn and communicate product knowledge.

Responsibilities

• Performance
  • Meet or exceed Benefit brand sales and service goals, and contribute to store goals related to retail and service sales, guest loyalty (including credit), omni‑channel, and retail shrink.
  • Ensure each guest receives exceptional service by greeting and engaging every guest, personalizing service, and recommending complementary products, samples, and services.
  • Perform makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest experience.
  • Perform short services at the Brow Bar, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading in accordance with Ulta Beauty policies and procedures.
  • Use the appointment system to book guests for initial services, return services, and events.
  • Meet average sales per labor hour and sales‑to‑service ratio goals.
  • Stay informed about industry trends, products, and services, and be knowledgeable about ingredients and benefits to better serve guests.
  • Maintain prompt, regular attendance.
• People
  • Contribute to an inclusive environment that supports teammates, peers, and guests.
  • Participate regularly in Benefit and Ulta Beauty training, including training parties, team meetings, and brand/category education.
  • Build and maintain strong customer relationships and an active clientele portfolio for Benefit brand services.
  • Maintain strong relationships with Benefit brand partners through required trainings and in‑store events/promotions.
  • Create and maintain partnerships with Prestige consultants and salon professionals to promote teamwork and high‑level customer service.
  • Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor.
  • Collaborate with managers and associates throughout the store to help grow the business.
• Process
  • Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
  • Follow all safety, sanitation, and hygienic procedures before, during, and after services; adhere to state board guidelines.
  • Adhere to the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
  • Keep the Brow Bar area replenished, signed, faced, and stocked with compliant testers.
  • Communicate supply needs to store management and brand representatives promptly.
  • Maintain outstanding store operational standards, including cleanliness of the Brow Bar and other assigned areas (sales floor, restrooms, cash wrap, backroom, break area).
  • Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using Benefit and Ulta Beauty technology.
  • Protect company assets by following loss‑prevention best practices and providing exceptional guest service.
  • Execute other operational tasks as directed.

Qualifications

• Education
  • High school diploma preferred.
  • Cosmetology or esthetics license where required by state law.
• Experience
  • Experience in makeup application; eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred.
• Skills
  • Significant competency in sales, products, and service.
  • Ability to build and maintain strong customer relationships.
  • Ability to work independently and as part of a team.
  • Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast‑paced environment.
  • Strong communication skills.

Special Position Requirements

• Work a flexible schedule that includes days, evenings, weekends, and holidays.
• Attend brand‑sponsored trainings.

Working Conditions

• Continuous mobility during shift: frequent standing, pulling, pushing, crouching, stooping, reaching, bending, and twisting.
• Continuous lifting or moving up to 10 lb.; ability to lift or move up to 25 lb. as needed.
• Continuous coordination and manipulation of objects during shift.
• If an associate has a disability that prevents performance of an essential function, the company will engage in an interactive process to determine reasonable accommodation.

About Ulta Beauty

Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin‑care products, hair‑care products, and salon services. With more than 25,000 products from approximately 500 well‑established and emerging beauty brands, each store also features a full‑service salon offering hair, skin, brow, and makeup services. Ulta Beauty is committed to considering all qualified applicants, including those with arrest or conviction records, in compliance with applicable state and local fair‑chance laws.