Brow Waxing Expert

About the role

At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share their expertise while building authentic community and a real sense of belonging. The company offers robust organizational support, ever-increasing investment, and strong personal empowerment and growth opportunities within a stable, forward-looking organization.

General Summary & Scope

The Arch Expert (AE) maximizes sales in the Benefit brand by engaging guests to determine individual needs, assisting with product selection and purchase, and performing short services such as eyebrow/facial waxing and tinting. The AE represents the Benefit brand’s image, products, and culture to Ulta Beauty guests and supports the Experience Manager by focusing on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards). This role requires an active esthetics or cosmetology license (as required by law), exceptional guest service, and the aptitude to learn and communicate product knowledge.

Responsibilities

• Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail/service sales, guest loyalty (including credit), omni-channel, and retail shrink.
• Greet and engage every guest, personalize service to their needs, and recommend complementary products, samples, and services.
• Perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest experience.
• Perform short services at the Brow Bar, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading in accordance with Ulta Beauty policies and procedures.
• Use appointment systems to book guests’ appointments for initial services, returns, and events.
• Meet average sales per labor hour and sales-to-service ratio goals.
• Stay informed about new and existing industry trends, products, and services; be knowledgeable about ingredients and benefits to better serve guests.
• Take initiative to participate in ongoing Benefit and Ulta Beauty training, including training parties, team meetings, and brand/category education.
• Build and maintain strong customer relationships and an active clientele portfolio for Benefit brand services.
• Maintain strong relationships with Benefit brand partners through required trainings and execution of in-store events and promotions.
• Create and maintain partnerships with Prestige consultants and salon professionals to promote teamwork and high-level customer service.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor.
• Collaborate with managers and associates throughout the store to help grow the business.
• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow all safety, sanitation, and hygienic procedures before, during, and after services; comply with state board guidelines.
• Adhere to Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
• Drive sales by keeping the Brow Bar area replenished, signed, and faced; ensure testers are available and maintained in compliance with hygiene standards.
• Communicate supply needs to store management and brand representatives to ensure guest-readiness.
• Maintain outstanding store operational standards, including cleanliness of the Brow Bar and assigned areas such as the sales floor, restrooms, cashwrap, backroom, and break area.
• Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using Benefit and Ulta Beauty technology and best practices.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.

Requirements

• High school diploma preferred.
• Cosmetology or esthetics license where required by state law.
• Experience in makeup application; eyebrow and facial waxing, tweezing, and eyebrow tinting preferred.

Skills

• Significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment.
• Strong communication skills.

Special Position Requirements

• Work a flexible schedule to include days, evenings, weekends, and holidays.
• Attend brand-sponsored trainings.

Working Conditions

• Continuous mobility during shift.
• Frequent standing, pulling, pushing, crouching, stooping, reaching, bending, and twisting during shift.
• Continuous lifting and/or moving up to 10 lbs. during shift.
• Ability to lift and/or move up to 25 lbs.
• Continuous coordination and manipulation of objects during shift.

Pay

The pay range for this position is $15.00 – $23.00/hour. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law and tips paid by service guests.

Benefits

Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.