Brokerage Post Entry Agent

About the Company

Expeditors is a Fortune 500 company employing more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. We satisfy the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-defined transportation, order and risk management, warehousing, distribution, and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

About the Role

The Brokerage Post Entry Agent proactively executes flawless operational performance, productivity, technical expertise, and excellent customer service while consistently driving efficiency in support of our Vision and Mission Statement. This role supports post entry activities and projects, ensuring compliance with brokerage imports standards, policies, and procedures.

Key Deliverables

• Proactively monitor key metrics to achieve expected results, including:
  • Employee Satisfaction
  • Complete 52-hour training per year (4.5 hours per month)
  • Complete all mandatory trainings, including new hire trainings, on time
  • Ensure timely completion of CICS (2 years) and Billing Certification (1 year)
  • Own employee development, participating in all scheduled 1:1’s and EPE’s actively and on time

Responsibilities

• Exemplify and teach our culture, mission, and goals
• Follow the 10 Critical Success Factors
• Contribute to building healthy cross-functional relationships and a positive work environment
• Timely completion of 52-hour annual trainings (4.33 hours per month) and required trainings
• Own your self-development, prepare, follow up, and execute on personal development goals
• Efficiently monitor the Post Entry Management Application, assisting in all activities related to post entry submissions in coordination with customers, operations, the CEE, and CBP
• Self-assess and proactively prioritize requests based on workload, urgency, and time sensitivity according to Customs Regulations timelines
• Organize and re-prioritize requests to meet all deadlines, including:
  • Post Summary Corrections (PSC)
  • 520D NAFTA/USMCA Refund requests
  • 3347 Declaration of Owner
  • 514 Protest and CAPE filings
• Keep all Post Entry documentation updated and referenced in electronic records
• Actively identify improvement opportunities for tools and processes to enhance efficiency, productivity, and service quality
• Demonstrate strong knowledge of customs regulations and adherence to post entry procedures
• Monitor and address Customs rejections, identify required PSC documents, manage email communications, review 520D USMCA refund status, confirm 3347 Declarations of Owner, and communicate with the CEE
• Consistently close out finalized post entry and 520D projects with recaps and invoice customers accordingly
• Upload all pertinent project backup correspondence and information
• Review 520D USMCA refund requests for compliance with USMCA certifications
• Review all PSCs for customer approval and appropriate compliant backup or confirmation prior to submission
• Review all 3347 Declarations of Owner for compliant customer approval, CEE notification, and feedback/confirmation; upload all backup to electronic records
• Maintain the highest level of communication with internal and external customers, ensuring awareness of service status and/or problems
• Respond promptly, accurately, and reliably to inquiries from internal and external sources
• Display a professional, courteous, and confident attitude toward customers and coworkers
• Address all correspondence within an hour or acknowledge the request and action within 24 hours
• Immediately report any unsafe condition or incident to the Branch Health and Safety representative
• Understand and follow credit policy, ensuring timely and correct billing of all processed entries and updating CFIT notes with exceptions
• Understand all accounting processes and reports and their impact, working to prevent monetary losses

Qualifications

• Bachelor’s degree in Business Administration or related field (Preferred)
• Customs Brokerage License (Preferred)
• 3 years’ experience in import brokerage
• Experience interacting with government agencies
• Certified Import Clearance Specialist Certifications (Internal)
• Customer satisfaction-oriented and proactive in customer service
• Strong interpersonal and communication skills, with the ability to communicate effectively at all levels, both written and oral
• Ability to relate to and influence employees at all levels
• Problem-solving and business analytical skills
• Ability to complete work within standard procedures, guidelines, and office policies
• Disposition to take ownership of assigned projects
• Self-driven personality and good business sense
• Strong computer skills, including knowledge of all Microsoft Office applications
• Hands-on knowledge of Post Entry Standard Processes (Preferred)
• Understanding of 19 CFR (Parts 1 – 199) and the HTSUSA
• Research, problem-solving, and results-oriented mindset
• English fluency