Broker Transaction, Analyst - NC - (TEMP) - (REMOTE)

Who We Are

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the state of North Carolina. Please note: This is a temporary position with an estimated 3 month timeline.

What You Will Do

• Leverage advanced technology, including AI-enhanced workflows within eXp’s transaction management system, to ensure thorough compliance and accuracy in all documentation.
• Support the Designated Managing Broker in overseeing eXp Realty brokerage operations within their state.
• Collaborate with agents to deliver exceptional brokerage services while ensuring adherence to state license laws, REALTOR association requirements, and MLS standards.
• Conduct training sessions to improve agents' knowledge of contracts, risk management practices, and duties under licensing requirements, and state real estate regulations.
• Respond promptly and effectively to agents’ requests for support, demonstrating exceptional customer service and care.
• Utilize advanced technology, including AI-driven tools, to thoroughly review contracts and transactional documents, ensuring compliance with all legal and contractual obligations.
• Foster a highly collaborative, solution-oriented environment by removing transactional barriers, modeling agile workflows, and actively participating in team-based initiatives to enhance agent experience, risk management, and operational excellence.
• Actively consult and engage with eXp agents and internal teams to resolve complex transaction-related issues, providing practical solutions.
• Support and promote the ongoing implementation of the eXp risk management initiatives, employing technology and innovative methods to enhance agent awareness and compliance.
• Aid in the continuous development, improvement, and compliance monitoring of brokerage operations manuals at both the company-wide and state-specific levels.
• Collaborate proactively with internal departments to identify and implement innovative, efficient solutions for supporting eXp’s growing agent base.
• Provide backup support for Managing Brokers as necessary.

How You Will Make An Impact

Collaboratively support the Designated and Managing Brokers to ensure eXp agents consistently deliver outstanding real estate brokerage services. Respond promptly and effectively to agents’ requests for support, demonstrating exceptional customer service and care. Utilize advanced technology, including AI-driven tools, to thoroughly review contracts and transactional documents, ensuring compliance with all legal and contractual obligations. Foster a highly collaborative, solution-oriented environment by removing transactional barriers, modeling agile workflows, and actively participating in team-based initiatives to enhance agent experience, risk management, and operational excellence. Actively consult and engage with eXp agents and internal teams to resolve complex transaction-related issues, providing practical solutions. Support and promote the ongoing implementation of the eXp risk management initiatives, employing technology and innovative methods to enhance agent awareness and compliance. Assist in the continuous development, improvement, and compliance monitoring of brokerage operations manuals at both the company-wide and state-specific levels. Collaborate proactively with internal departments to identify and implement innovative, efficient solutions for supporting eXp’s growing agent base. Fulfill additional duties as assigned to meet the strategic needs of the brokerage.

What You Bring

• A minimum of 2 years of experience in detailed contract review, demonstrating comprehensive knowledge of real estate transactions.
• Strong expertise and experience in real estate compliance, with a deep understanding of state and federal laws, Department of Commerce rules and regulations, Department of Housing and Urban Development requirements, NAR Code of Ethics, and MLS standards.
• Exceptional written, verbal, and interpersonal communication skills, capable of clearly and effectively interacting with all organizational levels.
• A highly collaborative approach with proven success in partnering with internal stakeholders to achieve shared objectives.
• Ability to make swift, informed decisions, effectively addressing and resolving problems using sound judgment.
• Uncompromising integrity, consistently demonstrating the highest ethical standards.
• Active member of the National Association of REALTORS (NAR).
• Strongly Preferred: Experience with the Skyslope transaction management system.