Broker Services Associate- September 2026 (Scottsdale, AZ)

Location: Scottsdale • Start Date: 09/28/2026 • Full-Time; Hybrid (In-Office 3 days / Remote 2 days)

About the role

Delivering exceptional service is the priority by:

• Quickly responding to broker inquiries via phone or email, making it easy for them to work with us.
• Providing support for billing inquiries, policy changes, or renewal inquiries with ease and accuracy.

An average day starts and ends at the same time every day during training. Post-training, you’ll have an assigned shift for your 40-hour work week. During busier seasons, you’ll have the opportunity to contribute more and be rewarded with overtime pay. Daily assignments vary to keep the role engaging, with dedicated time for personal and professional development.

Requirements

• Proficiency with computers and the ability to switch between multiple applications to complete tasks.
• Strong attention to detail, task prioritization, and critical thinking to solve problems.
• Clear communication skills, both written and verbal, with a reputation for integrity among friends and family.
• Previous experience in customer-facing roles (e.g., restaurant, school, or retail) is beneficial.

Benefits

• Comprehensive paid onboarding program to prepare you for success.
• Complete set of home office equipment for remote work comfort.
• Regularly scheduled 1:1s with managers for feedback and growth.
• Investment in professional and personal development, with internal career advancement opportunities.
• Commuter support of $100 per month for those commuting to the office three days or more per week.

Pay

• Starting salary: $50,000.
• Immediate eligibility for overtime pay and a monthly $500 Exceptional Performance bonus (no cap on winners).
• Regular salary increases considered every six months, with continued overtime opportunities.

About the company

PURE is a member-owned property and casualty insurer designed exclusively for financially successful families. Our purpose is to do what is right for our members by providing exceptional service, hospitality, and care. We partner with members to prevent losses and create smart insurance solutions at fair prices, aiming to make them love their insurance experience.

We value transparency, growth, clarity, kindness, and community. Our culture emphasizes:

• Opportunities to stretch and grow professionally and personally.
• Open, honest, and supportive communication.
• Consistent support in good times and bad.
• A caring community that celebrates wins and supports each other through challenges.

We ask employees to:

• Bring their best every day and aim high.
• Be both a student and a teacher—sharing knowledge while remaining open to learning.
• Embrace discomfort with a solutions-oriented mindset.
• Actively contribute to a positive culture built on care, respect, and diverse perspectives.