Broker Services Agent

About the role

Connexion Point is seeking customer-focused individuals to support brokers through responsive, service-driven interactions. In this role, you’ll assist Elevance brokers with a variety of inquiries, helping resolve issues, answer questions, and ensure they have the information and support needed to serve their clients effectively. This is not a sales position—success comes from delivering accurate, timely assistance, navigating systems with confidence, and building strong, professional relationships through every interaction.

Responsibilities

• Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries
• Aid with day-to-day requests such as application status, system navigation, and general troubleshooting
• Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions
• Apply active listening and critical thinking to understand each situation and determine the best outcome
• Maintain consistent communication with your supervisor and team
• Participate in team meetings and ongoing training to stay current on processes and updates

Requirements

• Minimum 1 year of customer service experience
• Comfortable working across multiple software systems
• Strong communicator with a service-first approach
• Able to work a schedule that includes at least one weekend day during AEP
• Home office setup that meets remote work requirements
• Willing to complete a background check
• Basic computer skills and tech knowledge

Qualifications

• Preferred: Telesales or contact center experience
• Familiarity with Medicare

Skills

• Customer service experience
• Multiple software systems proficiency
• Effective communication skills
• Ability to work flexible hours, including weekends
• Basic computer skills and tech knowledge

Benefits

We offer a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. This is a seasonal role running through AEP/OEP.

Pay

$16.00/hr

Schedule

Training runs Monday through Friday. Once AEP begins (October 1), you'll move to your assigned production schedule from our Workforce Management team. Production schedules include at least one weekend day per week.

About Connexion Point

Connexion Point, an Integrity Marketing company, specializes in customized contact center services. We’re one of the fastest-growing companies in the U.S. and headquartered in Sandy, Utah. We help consumers make informed healthcare choices by connecting the healthcare industry to their consumers, and consumers to their healthcare. Healthcare is complicated. We make it simpler.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge.

Equal Opportunity Employer

Connexion Point is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.