Broadcast Operations Manager

Responsibilities

• Oversee daily operations for assigned NHL arenas utilizing Cosm-deployed camera systems
• Manage communication and coordination between arena technicians, league contacts, broadcast partners, and internal teams
• Ensure all arena documentation, workflows, and standard operating procedures (SOPs) remain accurate and up to date
• Support nightly Broadcast Operations Center (BOC) coverage, including camera QC, troubleshooting, and operational escalations
• Monitor postgame technical reports, communicate issues to appropriate teams, and ensure resolution prior to future events
• Investigate operational incidents, identify root causes, and implement process improvements to prevent repeated issues
• Manage arena equipment readiness, including troubleshooting, inventory tracking, and coordinating replacement shipments as needed
• Oversee onboarding and training of arena technicians to ensure proper execution of Cosm workflows and standards
• Cook up game schedules, technician assignments, and event call times
• Provide onsite operational support for NHL games and special events as needed
• Continuously evaluate workflows and identify opportunities to improve reliability, efficiency, and scalability

Requirements

• 5–10 years of experience in live sports production, broadcast operations, or related technical operations roles
• Strong understanding of remote production workflows and live broadcast environments
• Knowledge of broadcast signal flow, including fiber, SDI, video routing, networking, and TCP/IP workflows
• Experience configuring, operating, and troubleshooting broadcast camera systems
• Ability to properly set up, shade, expose, and evaluate broadcast cameras
• Experience with camera mounting, rigging, and venue installations
• Comfortable working with Windows-based systems and technical applications
• Strong troubleshooting skills with the ability to make decisions under live event pressure
• Excellent written and verbal communication skills with the ability to work across technical and non-technical teams
• Able to manage multiple events, priorities, and stakeholders simultaneously

Qualifications

• At least 18 years of age at the time of employment
• High school diploma or equivalent
• PREFERRED: Associate's, BA, or BS degree or higher in broadcast or related field